| Refund Policy | Withdrawal Policy | Deferment Policy | Transfer Policy | Communication Policy | Fees and Payment | Student Attendance |

| Examination Rules and Award of Certificate | Student Grievance Procedures | Student Code of Conduct | Plagiarism Policy | Appeals Policy |

Refund Policy

All application and other non-tuition fees paid to Parkway College are non-refundable.

Only the paid tuition fees are refundable on the following conditions:

Parkway College will make a full refund under the following circumstances:

• when Parkway College fails to commence the course on stipulated course-start date;
• when Parkway College fails to complete the course on stipulated course-end date; and
• when Parkway College terminates the course before completion of the course.

A full refund will also be given in the event of non-approval of National Service deferment. There will be no refunds of tuition and non-tuition fees for students who are dismissed.

The discretion for approving a refund of fees outside the tabulated conditions under Refund Policy lies with the College. The College decision is final.

All approved refunds shall be made within 7 days from the date of a letter of approval sent to the student.

Withdrawal Policy

The student must write in to the Students Affairs to request for withdrawal from the course. All requests must be supported with documentary evidence. Any verbal request for withdrawal from the course shall not be entertained.

The College shall inform the students of its decision in writing within a week. Refunds will be processed as per the Refund Policy.

A student remains liable for any remaining unpaid course fee after a withdrawal where the student has signed up for the entire course. In the event that a company-sponsored student withdraws, the company is liable to pay any outstanding course fees.

Deferment Policy

Deferment of a course or module will only be considered if it is made before the commencement of the course or that particular module.

Deferment of a student is allowed only once up to the next available commencement date of the course. Deferment of a course is allowed only once up to a maximum period of one year, failing which the applicant will be deemed as having withdrawn from the course.

All requests pertaining to deferment must be made in writing to the Student Affairs. Approval for deferment is at the sole discretion of the College. The College's decision is final.

There will be no refund of tuition fees paid in the event of deferment. If there is an increase in the tuition fees by the time the student attends the course, the student is liable to pay the difference.

An administrative fee of S$214 (inclusive of prevailing GST) will be charged for processing the deferment.

Transfer Policy

A student who requests for transfer to another training institution will be required to pay a transfer application fee of S$214 (inclusive of prevailing GST).

The student shall be charged for all modules undertaken.

Any student who transfers out of Parkway College to another training institution shall be deemed as having withdrawn from the College, and the existing terms and conditions of the refund policy shall apply. The cancellation of the Student Pass and return of security deposit (if applicable) will be made accordingly.

All requests for transfer must be submitted to the Student Affairs in writing before or within one month from commencement of class.

Transfer within Parkway College to a different course

All requests for transfer to another course within Parkway College must be submitted in writing and supported with a transfer application fee of S$107 (inclusive of prevailing GST).

The student will be charged for all modules undertaken and all transfer requests must be submitted before or within one month from commencement of class.

Transfer requests received after one month from class commencement date will not be entertained. Students who insist on a transfer will have their request processed as a withdrawal.

In the event that a student has paid in excess of expended fees, the College will process the refund of the unexpended fee portion accordingly.

Communication Policy

Our Student Affairs communicates with students on behalf of Parkway College on a range of administrative matters. The method of communication includes Student Portal, email, letter, notice boards and bi-monthly dialogue sessions supported by a range of printed materials. The Student Affairs is placing an increasing emphasis on electronic communication and expects students will regularly access the electronic email address via Student Portal for important correspondence.

In the event that Student Affairs uses letter post, students must maintain an accurate and reliable mailing address for correspondence from Parkway College. A notice mailed by Parkway College to the mailing address last advised by the student shall be deemed to be correct at the time of correspondence and would have been received by the student.

Students studying at Parkway College are required to maintain an up-to-date postal address with Parkway College.

Students may communicate with Student Affairs on administrative matters using email, phone or post. When responding to communication from Student Affairs, students could contact or email the sender. Student Affairs will endeavour to acknowledge email correspondence within 24 hours. If the enquiry relates to a deadline within three working days, students should make a telephone enquiry to 65086901 (refer to Ms Priscilla Ping) or 6508 6940 (refer to Mrs Yunita Tan) or call in to Student Affairs, during business hours (0900 hrs to 1700 hrs), rather than use email to resolve the issue.

The Student Affairs email address will be used for regular business correspondence from Student Affairs.

If an email has not been acknowledged by Student Affairs within three working days, students should resend their original email, referring to the original communication, or contact the Student Affairs.

Use of any Parkway College computing or networking facility carries with it responsibilities. Information about the acceptable use of email and other forms of electronic communication at Parkway College can be found in the Parkway College's website.

Fees and Payment

The course and other fees payable are described in Annex 3 and are also indicated in the course brochures, website and other marketing materials. The indicated fees are inclusive of the prevailing GST.

Payment are accepted in Singapore currency only and can be made in Cash, Cheque, Credit Card, Money Order or Cashier Order and made payable to Parkway College of Nursing and Allied Health Pte Ltd.

Course fees shall be paid within 30 days before the course/semester commences. A late penalty fee of S$107 (inclusive of prevailing GST) will be imposed if fees are not paid on time. Non-payment of fees for 30 days after being due may result in dismissal from the College.

Student Attendance

According to the Immigration Act (Chapter 133), Regulations 21, international students must not be absent from the classes for a continuous period of 7 days or more or that the percentage of attendance for the course in any of the month is 90% or below without valid reasons. Otherwise, students will be dismissed and shall surrender the Student Pass for cancellation. This is applicable to local students.

If a student is unable to attend classes he or she must inform the school within 3 working days. For medical reasons, a medical certificate (MC) of absence must be issued by a registered medical practitioner declaring the student is unfit to attend classes on the days absent.

International students are advised that taking a Voluntary Leave of Absence may affect their student visa and student pass status and should consult with the Student Affairs.

Below three separate types of Voluntary Leave of Absence are described.

a) Medical Leave of Absence or Medical Withdrawals
b) National Service Leave of Absence
c) Other Leaves of Absence

At the discretion of the School, supporting documentation may be requested from the student to substantiate for any of the above requests.

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Examination Rules and Award of Certificate

All students are required to sit for examination(s) as per requirements of the course program. Students must fulfil the attendance requirement of at least 90% for each module before they are considered eligible to take the examination(s). In the event if the attendance for the module falls below 90% without valid reasons, students will not be considered eligible to sit for the examination(s).

The candidate will be allowed to re-take the examination(s) for the module(s) that they have failed. However, an examination fee of S$214 (inclusive of prevailing GST) for a re-sit per module is applicable.

All examination questions and the marking of scripts will be moderated and/or examined by the Academic Board before they are released. The decision of the Committee is final.

Students who wish to appeal against their examination results can complete and submit the Appeal Form within 7 days from the release of the results. The appeal will be reviewed by the Academic Board and the decision of the Committee is final.

The Academic Board shall hear and determine appeals from students on the following matters:

a) Exclusion on the grounds of failing to meet the requirements for progression as specified in the relevant award rules and

b) Suspension or expulsion for cheating, plagiarising or attempting to circumvent Assessment requirements.

The College shall award the relevant Certificate or Diploma when the student has met the following requirements:

a) passed all required modules;
b) attained a cumulative (final) GPA of at least 2.0 at the end of the course;
c) completed all necessary course works;
d) met all financial and administrative obligations to the College; and
e) met any other requirements specific to the course.

Student Grievance Procedures

We treat any student grievance as important feedback to us. Our Student Affairs will manage student welfare including handling grievances and complaints and have a system and procedures to tackle these issues.  Students can contact Student Affairs at 65086901 during office hours (9 am to 5 pm).

For any complaint or grievance – whether it is verbally lodged or by letter, fax or email, we will document the nature of grievance, complaint, and give an interim acknowledgement that the matter is being investigated. We will acknowledge the complaint within 3 working days.

The Student Affairs staff will be required to conduct the necessary investigation to establish the circumstance and facts of the case and forward their recommendation not later than 7 days to the Director, Student Affairs. The latter will verify and decide whether there is basis to accept or dismiss the complaint / grievance.

The Director, Student Affairs will then offer a solution to the student. If the student accepts the solution, no further action will be pursued except record and file the proceedings for completed action.

If the student declined the solution offered by Director, Student Affairs, the complaint will be referred to the Chief Academic Officer / Registrar, Parkway College who will review the case and offer a second solution. All these proceedings would be completed within 14 days and the complainant is kept informed of the status.
   
If the student still refuses to accept the latest solution, we will suggest that the matter be referred for mediation at the Singapore Mediation Centre.

If the dispute is not resolved through mediation, the dispute will then be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators for a resolution.

The details of the complaint / grievance are recorded in the Student Feedback Form to provide information on the nature of complaint / grievance, solutions, and time taken to resolve it.

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Student Code of Conduct

Code of Conduct

All students shall accept individual and collective responsibility for maintaining a healthy learning environment while observing proper conduct at all times within the Parkway College premises. The following codes of conduct are required to be observed by every student while studying at Parkway College:

• Students must not be rude or behave aggressively towards teachers and staff
• 'Students must be well groomed and neatly attired for classes
• Students must not instigate other students to cause disruption to the smooth running of the College
• Students must have hand phones in the silent mode inside the classrooms
• Students must adhere to the lesson schedule for their classes
• Students must be punctual for all classes and follow the break times accordingly
• Students must not vandalize or damage the school properties or equipment
• Students must not litter in the College
• Students must not download illegal software or visit undesirable websites on college computers
• Smoking is prohibited within College premises
• Consumption of food and drinks are allowed only in the refreshments area. Inside the classrooms only drinking water is permitted.

Disciplinary Actions

Students are liable to disciplinary actions by the College for any serious misconduct and/ or breach of rules and regulations. Students who persistently violate the College rules and regulations despite of verbal warning shall be issued with a written warning.

Dismissal of a Student

This section describes situations that warrant disciplinary actions and the procedures of appeal against dismissal. Student request for an appeal against disciplinary actions must have the support from the Director of the School with strong mitigating reasons.

The following violations of the College's rules warrant dismissals:

• Students who cheated in an examination
• Students who have committed plagiarism
• Students who persistently misbehave and are rude to their lecturers and College staff despite advice and warnings from the College
• Students who instigate other students to cause disruption to the smooth running of the College
• Students who solicit and transfer fellow students to other schools
• Students who are absent for seven consecutive school days or lessons
• Students who are absent for more than seven school days without obtaining a formal approval from the College
• Student who commits offence against the law of Singapore bringing the College into dispute
• Students who fail to pay College fees in a timely manner

Course fees are not refundable for dismissal cases.

Appeal Process against Dismissal

The procedure for appeal from dismissal is as follows:

• Upon receipt of the letter of dismissal, students have to lodge final appeal to show cause or strong mitigating reasons for a grant of acquittal from dismissal.
• Students are required to write to the Chief Academic Officer / Registrar within 7 working days from the receipt of the Letter of Dismissal.
• The appeal will be reviewed by the Academic Board and the decision of the Committee is final.

Plagiarism Policy

Plagiarism is the presentation of the thoughts or work of another as one’s own. Examples include:

• Direct duplication of the thoughts or work of another, including by copying material, ideas or concepts from a book, article, report or other written document (whether published or unpublished), composition, artwork, design, drawing, circuitry, computer program or software, web site, Internet, other electronic resource, or another person’s assignment without appropriate acknowledgement
• Paraphrasing another person’s work with very minor changes keeping the meaning, and/or progression of ideas of the original
• Piecing together sections of the work of others into a new whole
• Presenting an assessment item as independent work when it has been produced in whole or part in collusion with other people, for example, another student or a tutor
• Claiming credit for a proportion a work contributed to a group assessment item that is greater than that actually contributed
• For the purposes of this policy, submitting an assessment item that has already been submitted for academic credit elsewhere may be considered plagiarism
• Knowingly permitting your work to be copied by another student may also be considered to be plagiarism
• The inclusion of the thoughts or work of another with attribution appropriate to the academic discipline does not amount to plagiarism.

Plagiarism is considered to be a form of academic misconduct and is viewed very seriously. In the interests of maintaining high standards in study and research, the College reminds students that when they are writing essays, theses, and assessment items of any nature, they are ethically bound to refrain from plagiarism in all its forms. Students are advised to inform themselves about College policies and practices concerning assessment and Academic Misconduct (including plagiarism). Wherever possible, students should also take up those opportunities provided to them by the College to improve their academic and/or information literacy.

Appeals Policy

The Academic Board requires an appeal to be lodged containing the following minimum details for consideration, namely:

a) The Student's full name (family/surname and first name), student number and contact details
b) The nature of the decision or matter being appealed
c) The basis for the appeal
d) Details of the specific outcome sought by the student and
e) Copies of all relevant documents

The Academic Board, shall within 7 days of receipt, consider the appeal in order to determine whether it should be accepted for hearing, in whole or in part, or rejected on the following basis:

a) No reasonable grounds are stated for the appeal

b) In the case of an appeal against a decision of the Academic Board, no new or different grounds are stated for the appeal from those given in response to the request for 'Show Cause'

c) Already considered by the School concerned

d) The student has not ensured that they are in a position to receive all notifications from the College. Late or non receipt of official letters will not be accepted as grounds for appeal if changes of address have not been notified and received by the College

e) The appeal is lodged outside the time stipulated for lodgement of appeals

f) Any other reason(s) which the Academic Board may from time to time take into account and which in the circumstances of the case mean the appeal should not be one for acceptance and

g) In making a determination under Section 8, the Academic Board shall hear from a Student representative and a representative from the School, not being members of the Academic Board

Where the appeal is rejected as being not one for acceptance, the Academic Board shall forward the decision to the student within 7 working days of that decision being made.

Where an appeal is accepted for determination, a written notice shall be forwarded to the Student.

Academic Board shall advise the student of the outcome of the appeal within 14 working days of the Academic Board Committee having made its decision.

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Annex 3

Fees Structure

Important: All fees are inclusive of prevailing GST.

Course Fees

Course fees for the various academic courses are indicated in the respective course brochures, website and other marketing materials. The course fees include all materials (e.g. lecture notes), assessment and examination fee. However, the fees do not include the cost of textbooks and other learning materials recommended by the lecturers.

Students' Fees

All students' fees cited below are not refundable as per Refund Policy:

*All above fees are inclusive of prevailing Government Goods & Services Tax.

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