Parkway College has the following Student Policies in place. Please refer to the respective policy for more information. For offline reading, please download our Student’s Handbook containing all the information as shown on this page.
10.1 Refund Policy and Procedure
This policy defines how Parkway College of Nursing and Allied Health manages refunds for students under various conditions in a fair and acceptable manner.
Parkway College adopts the Refund Policy as per Clause 2 of the Student Contract as set out by CPE. This Policy will act as a framework in guiding the refund procedures for the following areas:
- • Refund for Withdrawal Due to Non-Delivery of Course
- • Refund for Withdrawal Due to Other Reasons
- • Refund during Cooling-off Period
Refund for Withdrawal Due to Non-Delivery of Course:
Parkway College will notify the Student within three (3) working days upon knowledge of any of the following:
- a. It does not commence the course on the course commencement date
- b. It terminates the course before the course commencement date
- c. It does not complete the course by the course completion date
- d. It terminates the course before the course completion date
- e. It has not ensured that the student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the Student Contract within any stipulated timeline set by CPE; or
- f. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA)
Parkway College will inform the student in writing of alternative study arrangements (if any), and the student is entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
For (a) and (b) – This may be due to insufficient student numbers for the course. The cancellation of the course will be approved by the Academic Board.
Refund for Withdrawal Due to Other Reasons:
If the Student withdraws from the Course for any reason other than those stated under the Refund for Withdrawal Due to Non-Delivery of Course (reflected in Clause 2.1 of the Standard Student Contract), Parkway College will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the following refund table (reflected in Schedule D of the Standard Student Contract):
|% of [amount of fees paid under Schedules B & C]||If Student’s written notice of withdrawal is received:|
|100%||More than 30 days before the Commencement Date|
|70%||Before, but not more than 30 days before the Commencement Date|
|20%||After, but not more than 7 days after the Commencement Date.|
|0%||More than 7 days after the Commencement Date.|
The following fee types are non-refundable and non-transferable:
I. Application Fee
II. Enrolment Fee
III. Medical Insurance Premium
IV. National Environment Agency (NEA) Registration Fee
For non-approval of National Service deferment, the student is entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid, within seven (7) working days of the notice to withdraw.
Refund for withdrawal shall be processed within seven (7) working days from the submission date of the Withdrawal Application Form.
There will be no refunds of Course Fees and Miscellaneous Fees for students who have to terminate their studies due to disciplinary actions being meted out for failing to abide by the rules and regulations of Parkway College or government agencies.
Refund During Cooling-Off Period:
Parkway College will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student will be refunded the highest percentage (stated in the refund table) of the fees already paid if the Student submits a written notice of withdrawal to Parkway College within the cooling-off period, regardless of whether the Student has started the course or not.
Refund for Withdrawal Due to Non-Delivery of Course:
a) The Course and Student Administration executive will notify the student within three (3) working days for non-delivery of the course for reasons as per Refund Policy.
b) The Course and Student Administration executive will inform the students of alternative study arrangements, if any.
c) If the student decides to withdraw, the student will submit the Withdrawal Application Form.
d) The Course and Student Administration executive will meet the student within 24 hours after receiving the form.
e) The Course and Student Administration executive will process the refund of the Course Fees and Miscellaneous Fees already paid within seven (7) working days from the submission date of the Withdrawal Application Form.
Refund for Withdrawal Due to Other Reasons:
a) The student will submit the Withdrawal Application Form for withdrawals due to other reasons.
b) Course and Student Administration executive will meet the student within 24hrs after receiving the form.
c) The Course and Student Administration executive will process the refund according to the Refund Table as per Refund Policy within seven (7) working days from the submission date of the Withdrawal Application Form
Refund During Cooling-Off Period
a) The student will submit the Withdrawal Application Form for withdrawal during the cooling-off period seven (7) working days after the date that the Student Contract has been signed by both parties.
b) Course and Student Administration executive will meet the student within 24hrs after receiving the form.
c) The Course and Student Administration executive will refund the highest percentage (stated in the Refund Table as per Refund Policy) of the fees already paid within seven (7) working days from the submission date of the Withdrawal Application Form.
Processing of Refund
a) The Course and Student Administration executive will process cancellation of Student’s Pass when applicable.
b) The Course and Student Administration executive will effect the refund to the student through a cheque or Telegraphic Transfer.
c) For refund payment make to a third party, the student need to submit an authorisation letter/email with the third party full name and bank account details if applicable. The refund will be processed within seven (7) working days of receiving all the details of student’s new request.
d) Student will be informed by Course and Student Administration executive either via email or telephone call when the cheque is ready.
10.2 Transfer and Withdrawal Policy and Procedure
Parkway College shall have a fair and reasonable transfer and/or withdrawal policy. This policy shall govern how Parkway College manages the process of administering the transfer and withdrawal process. The Course and Student Administration Executive will be responsible for processing of transfer and withdrawal cases.
Transfer and Withdrawal Policy:
a. A student who requests for an internal course transfer within Parkway College must have their existing contract terminated. A new student contract will be signed based on the procedures for executing student contracts.
b. A student who transfers from his/her current course to another course within Parkway College shall be deemed to have withdrawn from the Course and the Refund Policy shall apply unless as otherwise agreed between Parkway College and the Student. The student must also fulfill all the admissions criteria of the new course and will be subjected to Parkway College’s student selection and admission procedures.
c. A student who withdraws from Parkway College to enroll with another school shall be deemed to have withdrawn from Parkway College and the refund policy and procedures shall apply.
d. For transfer applications, there is an administration fee of S$107 (inclusive of GST). There is no administration fee for withdrawal applications.
e. The College will inform the students of its decision on withdrawal or transfer within 14 working days. If the final outcome is not in favour of the applicant, respective staffs are to handle each situation according to Parkway College’s dispute resolution policy.
Transfer and Withdrawal Procedure:
a) Student will submit the Transfer Application Form for transfers or the Withdrawal Application Form for withdrawals to Course and Student Administration for review and approval.
b) Parents / Guardian’s formal letter of consent to transfer / withdraw shall be attached with the application if necessary (for students below the age of 18).
c) 4. Student may be asked to go through a counselling session, if necessary to establish the reasons for a transfer / withdrawal before the application can be processed.
d) The student is informed of the College’s decision within 14 working days from the date of the transfer/withdrawal request.
e) Student is to return all property of the College in the Student Clearance Form and clear any outstanding fee payment.
f) Student will be charged all modules consumed and refund unexpended fee according to Refund table in Refund Policy (refer to 10.1 Refund Policy and Procedure) within seven (7) working days via cheque / telegraphic transfer from the date of withdrawal request from student.
g) For international student, Course and Student Administration executive will process cancellation of Student’s Pass within seven (7) working days from date of letter of withdrawal approval sent to the student.
h) For students who are withdrawing to enroll in another education institution, Course and Student Administration executive will issue them a set of their attendance records. The attendance will cover until the last session which their attendance was taken.
i) Upon receipt and completion of the transfer / withdrawal application form and its supporting documents (including approval), Parkway College will process to transfer / cancel the applicant’s student’s pass, as applicable. All transfers will be processed via ICA’s Solar System
10.3 Deferment Policy and Procedure
Deferment of a course or module will only be considered if it is made before the commencement of the course or that particular module.
Deferment of a student is allowed only once up to the next available commencement date of the course. Deferment of a course is allowed only once up to a maximum period of one year, failing which the applicant will be deemed as having withdrawn from the course.
All requests pertaining to deferment must be made in writing to the Course and Student Administration. Approval for deferment is at the sole discretion of the College. The College’s decision is final.
There will be no refund of course fees paid in the event of deferment. If there is an increase in the course fees by the time the student attends the course, the student is liable to pay the difference.
An administrative fee of S$214 (inclusive of GST) will be charged for processing the deferment.
a) Student to submit Request for Course Deferment form at least 1 month before course / module commences. Verbal request will not be entertained.
b) Receipt for payment of S$214 (inclusive of GST) administration fee will be issued for processing the deferment request.
c) The deferment request will be send to the School Director and Director, Course and Student Administration.
d) Student will be informed on the outcome in writing within 7 working days upon receipt of review outcome from School Director and Director, Course and Student Administration.
Respective Directors should review and inform Course and Student Administration staff of the outcome accordingly within 7 working days upon receipts of deferment request.
- I. Deferment of student is allowed only once up to the next available commencement date.
- II. For course or module, defer only once up to a maximum period of 1 year.
e) Student to return all property of the College in the Student Clearance Form and clear any outstanding fee payment.
f) For international student, Student’s Pass will be cancelled within 7 working days from date of approval letter sent to student.
g) Upon resumption of course, letter of reminder will be sent to student for outstanding course/module 2 months before course commences. Student will be informed if there is any adjustment in the course/module fee and issue invoice accordingly.
Student has to express acceptance to continuation of course/module at the commencement date by completing the Reply Slip.
h) For international student, Student’s Pass will be registered at least 2 months before course commences.
i) Student to sign a new Student Contract before course commencement.
10.4 Communication Policy
Our Course and Student Administration communicates with students on behalf of Parkway College on a range of administrative matters. The method of communication includes Student Portal, email, letter, and notice boards. Course and Student Administration is placing an increasing emphasis on electronic communication and expects students will regularly access the electronic email address via Student Portal for important correspondence.
In the event that Course and Student Administration uses letter post, students must maintain an accurate and reliable mailing address for correspondence from Parkway College. A notice mailed by Parkway College to the mailing address last advised by the student shall be deemed to be correct at the time of correspondence and would have been received by the student.
Students studying at Parkway College are required to maintain an up-to-date postal address with Parkway College.
Students may communicate with Course and Student Administration on administrative matters using email, phone or post.
When responding to communication from Course and Student Administration, students could contact or email the sender.
Course and Student Administration will endeavor to acknowledge email the next working day. If the enquiry relates to a deadline within three working days, students should make a telephone enquiry to 6508 6914.
The Course and Student Administration email address will be used for regular business correspondence from Student Affairs.
If an email has not been acknowledged by Course and Student Administration within three working days, students should resend their original email, referring to the original communication, or contact the Course and Student Administration.
Use of any Parkway College computing or networking facility carries with it responsibilities. Information about the acceptable use of email and other forms of electronic communication at Parkway College can be found in the Parkway College’s website.
10.5 Fees and Payment
The course and other fees payable are described in the table below and are also indicated in the course brochures, website and other marketing materials. The indicated fees are inclusive of prevailing GST.
Payment are accepted in Singapore currency only and can be made in cash, cheque, telegraphic transfer, credit card , money order and cashier’s order and made payable to Parkway College of Nursing and Allied Health Pte Ltd.
Course fees shall be paid within 30 days before the course/semester commences. Each installment after the first shall be collected within one week before the next payment scheduled. A late penalty fee of S$100 biweekly up to maximum of 6 weeks will be imposed if fees are not paid on time. Non-payment of fees for 30 days after being due may result in dismissal from the College.
Important: All fees are inclusive of GST.
Tuition fees for the various academic courses are indicated in the respective course brochures, website and other marketing materials. The tuition fees include all materials (e.g. lecture notes), assessment and examination fee. However, the fees do not include the cost of textbooks and other learning materials recommended by the lecturers.
|S/N||Fee Type||Frequency||Fee (S$)|
|1||Application Fee for Courses (Non-Refundable)||One-time payment||$214.00|
|2||Entrance Examination||Per Course Application||$107.00|
|3||Enrolment Fee (Non-Refundable) -payable upon signing of PEI Student Contract||One-time payment||$321.00|
|4||Fee Protection Scheme Premium||Amount Stated in Student Contract||As per premium charged by Lonpac Insurance Bhd, stated in Student Contract|
|5||Medical Insurance Premium (Non-Refundable)||Annual||As per premium charged by AXA Insurance Singapore Pte Ltd|
|6||National Environment Agency (NEA) Registration Fee (Non-Refundable)||Annual||$105.00|
|7||Miscellaneous Fee for:|
|a)||Anatomical Markers||Per piece||$21.40|
|b)||Appeal for review of examination results||Per module||$53.50|
|c)||Bank Charges||Per time||As charged by the bank|
|d)||Banker’s Guarantee||Per Student’s Pass Application||$100.00 - $810.00|
|f)||Late payment of course fees|
• More than 2 weeks
• More than 4 weeks
• More than 6 weeks
|g)||Library Book Fine||Per day||$0.50 per book|
|h)||Print/Photocopy Service||Per page||$0.15|
|i)||Replacement of Parkway College Student Card||Per time||$21.40|
|j)||Replacement Student’s Pass||Per time||$53.50|
|k)||Reprint of Academic Transcript (Semester)||Per copy||$10.70|
|l)||Reprint of Academic Transcript (Summary)||Per copy||$21.40|
|m)||Reprint of Certificate||Per copy||$160.50|
|n)||Re-take of Clinical Placement/PRCP (Diploma in Nursing)||Per placement||As charged by the hospital ($187.25 - $321 per week)|
|o)||Re-take of examinations||Per module||$214.00|
|p)||Thermoluminescent dosimeter (TLD)||Per piece||$47.25|
|q)||Thermoluminescent dosimeter (TLD) Holder||Per set||$25.20|
|r)||Transfer course||One-time payment||$107.00|
|s)||TransitLink PEI Student Concession Card||One-time payment||$8.00|
10.6 Student Attendance
The attendance requirements for course are:
♦ According to the Immigration Act (Chapter 133), Regulations 21, international students must not be absent from the classes for a continuous period of 7 days or more without any valid reasons or that the percentage of attendance for the course is 90% or lower in any month of the course without valid reasons.
♦ Local students need to meet the minimum attendance requirement of 80%.
Students may take leave of absence for various reasons such as:
- 1. illness or medical emergency
- 2. hospitalisation
- 3. national service / reservist training
- 4. compassionate reasons due to demise of family members
- 5. overseas work assignments
- 6. other reasons
The student will submit documentary evidence such as medical certificates to support their request for leave of absence. International students are advised to consult Course and Student Administration as taking leave of absence may affect their student pass status.
Absence from class
♦ For students who are unable to attend class due to foreseeable reasons:
Approval may be granted for the following reasons: official overseas work assignment, reservist training, etc. The student will submit supporting documents to the course-in-charge who will endorse on the supporting documents.
For absence more than 5 days, the School Director will endorse the supporting documents. The deadline for submission is within 14 working days before the date of absence.
♦ For students who are unable to attend class due to medical reasons or unforeseen valid reasons:
Approval may be granted for reasons such as sudden illness, emergency or other unavoidable circumstances. The student will submit relevant supporting documents and the deadline for submission is within 3 working days from the day of class.
Action will be taken against students who do not fulfill attendance requirements which may include dismissal from the course. International students shall then surrender the Student’s Pass for cancellation.
10.7 Examination Eligibility and Award of Certificate
All students are required to sit for examination(s) as per requirements of the course. Students must fulfill the attendance requirement of at least 90% before they are considered eligible to take the examination(s). This is unless otherwise specified by the University partner. Students who do not meet this requirement will not be eligible to take the examination(s), unless with special approval of the School Examination Committee.
The candidate will be allowed to re-take the examination(s) for the module(s) that they have failed. However, an examination fee of S$214 (inclusive of GST) for a re-sit per module is applicable.
The Examination Board will review and approve the examination results. Once approved, no changes are permitted to the examination results.
The College will adopt the 4-point GPA scale the associated marks/grade point values as follows
The College shall award the relevant Certificate or Diploma when the student has met the following requirements:
- a. passed all required modules;
- b. completed all necessary course works;
- c. met all financial and administrative obligations to the College; and
- d. met any other requirements specific to the course.
10.8 Examination Rules
The examination rules for the students spell out the code of conduct for candidates taking examinations. All candidates must abide by these rules during examinations.
a) Candidates are not allowed to leave the examination hall for the first 30 minutes and the last 15 minutes of the examination. Candidates who are late are not allowed to enter the examination hall 30 minutes after the start of examination, unless otherwise specified by the School Examination Committee.
b) The identity of all candidates will be checked during the examination. All candidates must place their Student Card at the top right-hand corner of the desk prior to the commencement of each examination. Candidates without the required identification will not be allowed to sit for the examination.
c) Candidates may read the examination paper or commence writing only after the invigilator has given permission to do so. Candidates are also required to check that they are given the correct question paper and the correct number of printed pages in the paper.
d) No candidate may leave the examination hall without the permission of the invigilator, who will arrange for an escort. Any candidate who leaves the examination hall without the permission from the invigilator will not be allowed to return to the examination hall.
e) Candidates are not allowed to wear caps or hats during the examination. They are also not allowed to bring to the examination room notes, drawings, pictures, tracings, books, dictionaries (both in book or electronic form), etc. other than those specially permitted by the detailed regulations for the module. All bags are to be placed at the front or back of the examination hall. Candidates are to switch off all their electronic devices (for example, mobile phones) or put them on silent mode and place them in their bags.
f) During a practical examination, candidates may bring along books or papers that are authorized by the examiners into the examination centre. Unless otherwise stated, a candidate may use an approved non-programmable electronic calculator, a slide rule and drawing instruments provided they contain only the manufacturers’ mark and nothing else.
g) Candidates are not allowed to pass anything to other candidates during the examination.
h) A candidate must not, for any reason, speak to or have communication with another candidate. If any candidate wishes to ask a question, he must ask the invigilator directly. No questions on the meaning or interpretation of an examination question may be asked or will be answered.
i) Any candidate who wishes to communicate with an invigilator must raise his / her hand and remain seated until attended to.
j) Candidates’ answer scripts will be collected at the end of the examination.
k) Candidates must remain seated until the invigilator has collected back all examination papers, examination scripts, drawing papers and other examination materials from the candidates at the end of the examinations, including all used and/or unused examination booklets/answer sheets
l) Candidates must not eat, drink or talk during the examination. However, candidates may request for permission from the invigilator to drink water from their own water bottles.
m) If a candidate is found breaking any of these rules during the examination, a record will be made against his attendance for punitive measures.
n) Any action by a candidate contrary to the principles of these rules whether discovered during the examination or afterwards will disqualify the candidate.
o) Disciplinary action will be taken against any candidate found in breach of any of the examination rules, caught cheating or attempting to cheat.
10.9 Student Code of Conduct
Code of Conduct
All students shall accept individual and collective responsibility for maintaining a healthy learning environment while observing proper conduct at all times within the Parkway College premises. The following Student Code of Conduct is required to be observed by every student while studying at Parkway College:
• Students must comply with the policies and procedures of the college, and instructions from the teachers and staff.
• Students must comply with the regulations of government agencies such as the Ministry of Manpower (MOM) and Immigration and Checkpoints Authority of Singapore (ICA). Students must not work while holding a valid student pass issued by ICA.
• Students must not be rude or behave aggressively towards teachers and staff.
• Students must not instigate other students to cause disruption to the smooth running of the college.
• Students must have handphones in the silent mode inside the classrooms.
• Students must adhere to the lesson schedules and be punctual for their classes.
• Students must not be absent from classes without valid reasons.
• Students must not litter, vandalize or damage the school property or equipment.
• Students must not download illegal software or visit undesirable websites.
• Smoking is prohibited in the college premises.
• Consumption of food and drinks are allowed only in the refreshments area. Inside the classrooms only drinking water is permitted.
• Students must not post or instigate derogatory / racially biased remarks about the college, the government and citizens on any social /print media.
- • Students must be well groomed and neatly attired for classes. Examples of unacceptable attire are:
a) Torn, ripped or frayed clothing
b) Revealing attire ( e.g. bare backs, off shoulders, halter crops, crop tops, or spaghetti strap shirts)
c) Slippers and sandals without heel straps
d) Caps / Hats
e) Full face helmets, masks or veils
f) Mini shorts / skirts
g) Visible body piercing with the exception of ears.
h) Tattoos must not be visible.
Disciplinary actions will be taken for students who commit misconduct which may involve the breaching of rules and regulations of Parkway College or government agencies such as Ministry of Manpower (MOM) and Immigration and Checkpoints Authority of Singapore (ICA).
Parkway College will conduct the review and investigation into the misconduct in an impartial, non-judgemental and confidential manner. Disciplinary actions include verbal warning, written warning, suspension or dismissal.
The misconduct can be classified as follows:
a) Minor and less serious cases of misconduct
b) Serious case of misconduct
Minor and less serious cases of misconduct
Minor and less serious cases of misconduct are misconduct which may disturb, create a nuisance to others, disrupt or improperly interfere with academic, administrative or other activities of the college to a minor or limited extent.
1) Student does not comply with the policies and procedures of the college.
2) Student does not comply with instructions from the teachers and staff.
3) Student is rude, quarrels or exhibits aggressive behaviour towards teachers and staff.
4) Student instigates other students to cause disruption to the smooth running of the class.
5) Student does not adhere to the lesson schedule for classes.
6) Student is not punctual for classes.
7) Student is absent from classes without valid reaons.
8) Student uses handphone during lectures.
9) Student litters in the college premises.
10) Student vandalizes or damages the school property or equipment.
11) Student downloads illegal software or visit undesirable websites during classes.
12) Student smokes in college premises.
13) Student eats and drinks (other than drinking water) in the classrooms.
14) Student does not adhere to the dress code of the college.
15) Student does not comply with the rules and regulations of government agencies such as Ministry of Manpower (MOM) and Immigration and Checkpoints Authority of Singapore (ICA).
16) Student works while holding a valid student pass issued by ICA.
17) Students posts or instigates derogatory / racially biased remarks about the college, the government and citizens on any social /print media.
18) Any other misconduct to be identified from time to time.
Serious cases of misconduct
Serious cases of misconduct are misconduct of significant gravity which may materially or seriously affect and damage the interests and/or proper functioning of the college, including but not limited to:
• any serious breach of academic integrity in connection with the conferment of any degree, diploma, certificate or other academic assessment;
• any serious breach of rules and regulations of the college / government agencies, litigation or for causing public disquiet
• any offence that involves or results in criminal activity; and
• any act or behaviour that is or may be materially or seriously detrimental to the reputation, dignity, interest or welfare of the college.
1) Student repeatedly does not comply with the policies and procedures of the college.
2) Student repeatedly does not comply with instructions from the teachers and staff.
3) Student repeatedly misbehaves and is rude or aggressive to teachers and staff.
4) Student repeatedly instigates other students to cause disruption to the smooth running of the class.
5) Student cheats in an examination.
6) Student commits plagiarism in their classwork.
7) Student solicits and transfers fellow students to other schools.
8) Student is repeatedly absent from class without valid reasons.
9) Student repeatedly does not adhere to the lesson schedule for classes.
10) Student is absent for seven or more consecutive days from classes without valid reasons.
11) Student repeatedly does not comply with the rules and regulations of government agencies such as Ministry of Manpower (MOM) and Immigration and Checkpoints Authority of Singapore (ICA).
12) Student continues to work while holding a valid student pass issued by ICA despite being told not to do so.
13) Students repeatedly posts or instigates derogatory / racially biased remarks about the college, the government and citizens on any social /print media.
14) Student commits offence against the law of Singapore bringing the college into disrepute.
15) Student repeatedly fails to pay the college fees in a timely manner despite many reminders.
16) Any other misconduct to be identified from time to time.
A student is deemed to have “repeatedly” offended if the student has already commited three prior offences and the current offence is the fourth offence.
Dismissal or Suspension of a Student
This covers situations that may warrant the dismissal or suspension of students. The following violations may warrant dismissal or suspension:
• Student repeatedly does not comply with the policies and procedures of the college.
• Student repeatedly does not comply with instructions from the teachers and staff.
• Student repeatedly misbehaves and is rude or aggressive to teachers and staff.
• Student repeatedly instigates other students to cause disruption to the smooth running of the class.
• Student cheats in an examination.
• Student commits plagarism in their classwork.
• Student solicits and transfers fellow students to other schools.
• Student is repeatedly absent from class without valid reasons.
• Student repeatedly does not adhere to the lesson schedule for classes.
• Student is absent for seven or more consecutive days from classes without valid reasons.
• Student repeatedly does not comply with the rules and regulations of government agencies such as Ministry of Manpower (MOM) and Immigration and Checkpoints Authority of Singapore (ICA).
• Student continues to work while holding a valid student pass issued by ICA despite being told not to do so.
• Student repeatedly posts or instigates derogatory / racially biased remarks about the college, the government and citizens on any social /print media.
• Student commits offence against the law of Singapore bringing the college into disrepute.
• Student repeatedly fails to pay the college fees in a timely manner despite many reminders.
• Any other misconduct to be indentified from time to time
The refund of fees (course fees and other students’ fees) is not applicable for dismissal or suspension case.
Appeal Process against Dismissal or Suspension
Please refer to 10.11 Appeals Procedure.
10.10 Plagiarism Policy
Plagiarism is the presentation of the thoughts or work of another as one’s own. Examples include:
• Paraphrasing another person’s work with very minor changes keeping the meaning, and/or progression of ideas of the original;
• Direct duplication of the thoughts or work of another, including by copying material, ideas or concepts from a book, article, report or other written document (whether published or unpublished), composition, artwork, design, drawing, circuitry, computer programme or software, web site, Internet, other electronic resource, or another person’s assignment or any course materials such as lecture notes, tutorials and any other training materials that are developed and copyrighted by Parkway College, without appropriate acknowledgement;
• Piecing together sections of the work of others into a new whole;
• Presenting an assessment item as independent work when it has been produced in whole or part in collusion with other people, for example, another student or a tutor; and
• Claiming credit for a proportion a work contributed to a group assessment item that is greater than that actually contributed.
• For the purposes of this policy, submitting an assessment item that has already been submitted for academic credit elsewhere may be considered plagiarism.
• Knowingly permitting your work to be copied by another student may also be considered to be plagiarism.
• Note that an assessment item produced in oral, not written, form, or involving live presentation, may similarly contain plagiarised material.
• The inclusion of the thoughts or work of another with attribution appropriate to the academic discipline does not amount to plagiarism.
Plagiarism is considered to be a form of academic misconduct and is viewed very seriously. In the interests of maintaining high standards in study and research, the College reminds students that when they are writing essays, theses, and assessment items of any nature, they are ethically bound to refrain from plagiarism in all its forms. Students are advised to inform themselves about College policies and practices concerning assessment and Academic Misconduct (including plagiarism). Wherever possible, students should also take up those opportunities provided to them by the College to improve their academic and/or information literacy.
10.11 Appeals Procedure
The student /applicant can submit an appeal to the college for the following issues:
- a. rejection of applicant for a course
- b. examination results and marking of scripts
- c. disciplinary actions taken by the college
- d. dismissal or suspension of the student
- e. retention, graduations and other awards
- f. other actions or decisions made by the college pertaining to the student
The student/applicant will submit the Appeal Form to Course and Student Administration within 7 days of being informed by the college of the issues indicated above. In the Appeal Form, the following information is submitted for consideration:
- a. Name, student identification number and contact information
- b. Nature of the appeal
- c. Reasons for appeal
Supporting documents to support the appeal are submitted together with the Appeal Form.
The Academic Board will hear appeals on issues pertaining to acceptance for a course, student disciplinary matters, and suspension or termination of the student. The Examination Board will hear appeals on examination results, marking of scripts and any other examination related issues.
The Academic Board / Examination Board will consider the appeal and make a decision within 7 days of receipt of the appeal. During the appeal, the Board will review the documents submitted, and may consider interviewing the person who submitted the appeal and college staff involved in the issue.
The Academic Board / Examination Board decision will be either to accept or reject the appeal. The student will be informed of the results of the appeal within 7 days of the decision being made by the Board.
10.12 Feedback and Complaints Management
We treat any student feedback / complaint as important feedback to us. Our Course and Student Administration will manage student welfare including handling feedback and complaints and have a system and procedures to tackle these issues. Students can contact Course and Student Administration executive at 6508 6914 during office hours (9 am to 5pm).
For any complaint or feedback – whether it is verbally lodged or by letter, fax or email, we will document the nature of feedback, complaint, and give an interim acknowledgement that the matter is being investigated. We will acknowledge the complaint within 3 working days.
The Course and Student Administration staff will conduct the necessary investigation to establish the circumstances and facts of the case. They will seek inputs from the Schools or other departments, as applicable.
Feedback on PDPA-related issues will be referred to the college designated PDPO for investigation. The recommended resolution is submitted to the Director, Course and Student Administration for review and approval.
Course and Student Administration will then offer the recommended solution to the student/complainant. If the student/complainant accepts the solution, no further action will be pursued except record and file the completed feedback.
If the student/complainant decline the solution offered by Course and Student Administration, the feedback will be referred to the Director, Academic Affairs who will review the case and offer an alternative resolution.
In the event that Parkway College and the student/complainant cannot come to an agreement or the student/complainant does not accept the final decision of the management, they will be referred to Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) through CPE Student Services Centre for mediation
All feedback / complaints must be resolved within 14 working days. In the event that the deadline is not adhered to, respective student/complainant must be notified and the reasons with regards to the delay must be made known.