Parkway College

Student Policies

Refund Policy

All application and other non-tuition fees paid to Parkway College are non-refundable. Only the paid tuition fees are refundable on the following conditions:

Percentage of refund of course fees	Requirements
100%	More than 30 days before the Commencement Date
75%	Before, but not more than 30 days before the Commencement Date
25%	After, but not more than 7 days after the Commencement Date.
10%	More than 7 days after the Commencement Date, but not more than 14 days after the Commencement Date.
0%	More than 14 days after the Commencement Date.

Parkway College will make a full refund under the following circumstances:

when Parkway College fails to commence the course on stipulated course-start date;
when Parkway College fails to complete the course on stipulated course-end date; and
when Parkway College terminates the course before completion of the course.

A full refund will also be given in the event of non-approval of National Service deferment. There will be no refunds of tuition and non-tuition fees for students who are dismissed.

The discretion for approving a refund of fees outside the tabulated conditions under Refund Policy lies with the College. The College’s decision is final.

All approved refunds shall be made within 14 days from the date of a letter of approval sent to the student.

An administrative fee of S$200 (subject to prevailing GST) will be charged for processing the refund.

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Withdrawal Policy

The student must write in to the Students Office to request for withdrawal from the course. All requests must be supported with documentary evidence. Any verbal request for withdrawal from the course shall not be entertained.

The College shall inform the students of its decision in writing within a week. Refunds will be processed as per the Refund Policy.

A student remains liable for any remaining unpaid course fee after a withdrawal where the student has signed up for the entire course. In the event that a company-sponsored student withdraws, the company is liable to pay any outstanding course fees.

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Deferment Policy

Deferment of a course will only be considered if it is made before the commencement of the course. Deferment of a module will only be considered if it is made before the commencement of that particular module.

Deferment of a student is allowed only once up to the next available commencement date of the course. Deferment of a course is allowed only once up to a maximum period of one year, failing which the applicant will be deemed as having withdrawn from the course.

All requests for deferment must be made in writing to the Student Affairs Manager.

Approval for deferment is at the sole discretion of the College. The college’s decision is final.

There will be no refund of tuition fees paid in the event of deferment. If there is an increase in the tuition fees by the time the student attends the course, the student is liable to pay the difference.

An administrative fee of S$200 (subject to prevailing GST) will be charged for processing the deferment.

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Transfer Policy

A student who requests for transfer to another training institution will be required to pay a transfer application fee of S$400 (subject to prevailing GST).

The student shall be charged for all modules undertaken.

Any student who transfers out of Parkway College to another training institution shall be deemed as having withdrawn from the College, and the existing terms and conditions of the refund policy shall follow. The cancellation of the Student Pass and return of security deposit (if applicable) will be made accordingly.

All requests for transfer must be submitted to the Student Office in writing before or within one month from commencement of class.

Transfer within Parkway College to a different course

All requests for transfer to another course within Parkway College must be submitted in writing and supported with a transfer application fee of S$100 (subject to prevailing GST).

The student will be charged for all modules consumed and all transfer requests must be submitted before or within one month from commencement of class.

Transfer requests received after one month from class commencement date will not be entertained. Students who insist on a transfer will have their request processed as a withdrawal.

In the event that a student has paid in excess of expended fees, the College will process the refund of the unexpended fee portion accordingly.

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Fees and Payment

The course and other fees payable are described in Annex and are also indicated in the course brochures, website and other marketing materials. The indicated fees are subject to the prevailing GST.

Payment are accepted in Singapore currency only and can be made in Cash, Cheque, Money Order, Cashier’s Order or bank telegraphic transfer and made payable to Parkway Hospitals (S) Pte Ltd.

Course fees shall be paid within 2 week when due. A late penalty fee of S$100 will be imposed if fees are not paid on time. Non-payment of fees for 4 weeks after being due may result in dismissal from the College.

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Student Attendance

According to the Immigration Act (Chapter 133), Regulations 21, international students must not be absent from the classes for a continuous period of seven days or more or that the percentage of attendance for the course in any of the month is 90% or below without valid reasons. Otherwise, students will be dismissed and shall surrender the Student Pass for cancellation.

Local students need to meet the minimum attendance requirement of 80% before he or she can sit for the examinations.

Leave of absence

If a student is unable to attend classes he or she must inform the school within 3 working days. For medical reasons, a medical certificate (MC) of absence must be issued by a registered medical practitioner declaring the student is unfit to attend classes on the days absent.

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Examination Rules and Award of Certificate

All students are required to sit for examination(s) as per requirements of the course program. Students must fulfil the attendance requirement of at least 80% for each module before they are considered eligible to take the examination(s).

The candidate will be allowed to re-take the examination(s) for the module(s) that they have failed. However, a re-take examination fee of S$200 (subject to prevailing GST) per module is applicable.

All examination questions and the marking of scripts will be moderated and/or examined by the Academic Governance Structures & Policies Committee (AGSPC) before they are released. The decision of the Committee is final.

Students who wish to appeal against their examination results can complete and submit the Appeal Form within 7 days from the release of the results. The appeal will be reviewed by the Academic Governance Structures & Policies Committee (AGSPC) and the decision of the Committee is final.

Students who have completed all necessary course works, successfully passed all required modules and met all financial obligations to the College shall be awarded the relevant Certificate or Diploma as per the course program.

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Student Pass Renewal

It is the students’ responsibility to ensure that their passes are renewed on time. The school will not be responsible if the pass expires or is rejected by ICA due to lateness in renewing. The College will assist the students in renewing their passes.

International students are strictly not allowed to engage in any form of employment, whether paid or unpaid, or in any business, profession or occupation in Singapore during the validity of the Student's Pass unless the student have the consent in writing of the Controller of Immigration. Violators will be prosecuted by law.

(http://app.ica.gov.sg/serv_visitor/student_pass/student_pass_faq.asp#p10)

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Student Grievance and Complaint Resolution

We treat any student grievance as important feedback to us. Our Student Office will manage student welfare including handling grievances and complaints and have a system and procedures to tackle these issues.

For any complaint or grievance – whether it is verbally lodged or by letter; fax or email, we will document the nature of grievance, complaint and give an interim acknowledgement that the matter is being investigated. We will acknowledge the complaint within 3 days.

The Student Office staff will be required to conduct the necessary investigation to establish the circumstance and facts of the case and forward their recommendation not later than seven days to the Assistant Director, Corporate Affairs & Admin. The latter will verify and decide whether there is basis to accept or dismiss the complaint/grievance.

The Assistant Director, Corporate Affairs & Admin will then offer a solution to the student. If the student accepts the solution, no further action will be pursued except record and file the proceeding for completed action.

If the student declined the solution offered by Assistant Director, Corporate Affairs & Admin, the complaint will be referred to the Chief Academic Officer / Registrar, Parkway College who will review the case and offer a second solution. All these proceedings would be completed within 14 days and the complainant is kept informed of the status.

If the student still refuses to accept the latest solution, we will suggest that the matter be referred for third party mediation, i.e. Case Mediation Centre for a resolution as an alternative to legal action/ proceedings.

The details of the complaint / grievance are recorded in the Student Feedback Form – this provides information on nature of complaint / grievance, solutions, and time taken to resolve it.

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Student Code of Conduct

Code of Conduct

All students shall accept individual and collective responsibility for maintaining a healthy learning environment while observing proper conduct at all times within the Parkway College premises. The following codes of conduct are required to be observed by every student while studying at Parkway College:

Students must not be rude or behave aggressively towards teachers and staff
Students must not instigate other students to cause disruption to the smooth running of the College
Students must have hand phones in the silent mode inside the classrooms
Students must adhere to the lesson schedule for their classes
Students must be punctual for all classes and follow the break times accordingly
Students must not vandalize or damage the school properties or equipment
Students must not litter in the College
Students must not download illegal software or visit undesirable websites in our computer lab
Smoking is prohibited in and around College premises
Consumption of food and drinks are allowed only in the refreshments area. Inside the classrooms only drinking water is permitted.

Disciplinary Actions

Students are liable to disciplinary actions by the College for any serious misconduct and/ or breach of rules and regulations. Students who persistently violate the College rules and regulations despite of verbal warning shall be issued with a written warning.

Dismissal of a Student

This section describes situations that warrant disciplinary actions and the procedures of appeal against dismissal. Student’s request for an appeal against disciplinary actions must have the support from the Director of the School with strong mitigating reasons.

The following violations of the College's rules warrant dismissals:

Students who cheated in an examination
Students who have committed plagiarism
Students who persistently misbehave and are rude to their lecturers and College staff despite advice and warnings from the College
Students who instigate other students to cause disruption to the smooth running of the College
Students who solicit and transfer fellow students to other schools
Students who are absent for seven consecutive school days or lessons
Students who are absent for more than seven school days without obtaining a formal approval from the College
Student who commits offence against the law of Singapore bringing the College into dispute
Students who fail to pay College fees in a timely manner

Course fees are not refundable for dismissal cases.

Appeal Process against Dismissal

The procedure for appeal from dismissal is as follows:

Upon receipt of the letter of dismissal, students have to lodge final appeal to show cause or strong mitigating reasons for a grant of acquittal from dismissal.
Students are required to write to the Chief Academic Officer / Registrar within 3 working days from the receipt of the Letter of Dismissal.
The appeal will be reviewed by the Academic Governance Structures & Policies Committee (AGSPC) and the decision of the Committee is final.

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