Short Courses - Parkway College

Customer Service

Managing Difficult Customer's Situation

Suitable for all customer-facing staff to handle difficult customer’s situation professionally & confidently.

Art of Service Recovery

Suitable for all customer-facing staff to understand effective ways to respond to service challenges

For IHH Employees

Respond to Service Challenges

This course equips participants to adopt service recovery procedures in accordance to organisational guidelines when responding to service challenges.

Develop and Coach for Performance

This course equips participants to evaluate and communicate performance targets expected of the team members.

Exceptional Team, Extraordinary Touch (for Supervisors)

This course equips participants to increase ownership and application skills of IHH Singapore's service values.

Exceptional Team, Extraordinary Touch (for All IHH Employees)

This course equips participants to increase ownership and application skills of IHH Singapore's service values.

Develop Self to Maintain Professional Competence

This course equips participants to review performance to identify one's professional competence through Clifton Strengthsfinder.

Display Critical Thinking and Problem-Solving Skills

This course equips participants to develop a critical thinking mindset when dealing with business issues.

Conducting Effective Performance Management

This course equips participants to understand the importance of performance management and execute performance management effectively.

Execute Change (for IHH Employees)

This course equips participants to understand the types of change, theories and principles of change management.

Build Team Relationship

This course equips participants to apply communication methods to get effective results and engage team members professionally.

Operating Theatre Anaesthesia Technician Course

This course equips participants with theoretical knowledge, fundamental concepts, and clinical skills to provide anaesthesia assistance during the perioperative care of patients and perioperative team.

Operating Theatre Technician Course

This course aims to equip participants with essential knowledge and skills required to assist the surgical team in the perioperative environment and effectively perform the roles of an operating theatre technician.

Develop High-Performance Team

This course equips participants to develop team plans that are aligned to and support organisational plans and identify areas for improvement in leading team planning.

+ See All

Healthcare, Quality and Safety

Phlebotomy Training Course

This course provides the background required to properly understand the techniques involved in phlebotomy.

BCLS + AED Provider Course (Public Access Defibrillator)

Open to all healthcare providers and members of the public who wish to contribute in saving human lives.

Infection Control

This course aims to equip nurses and allied health professionals on infection control principles & practices.

+ See All

Managerial

WSQ Professional Diploma in Leadership and People Management

Apply leadership & people management skills & knowledge in high-level professional work activities.

Develop Professional Competence

Establish a firm foundation upon which subsequent managerial competencies can be built.

Build a Positive Work Environment

Learn to identify talents as defined by organisation and operational needs, and cultivate good team relationships.

+ See All

Supervisory

WSQ Advanced Certificate in Team Leadership

Acquire procedural knowledge and theory in leadership, people management and managerial approaches.

Develop Self

Introduce the expectations of a supervisor & the knowledge & skills to communicate effectively & problem-solve.

Foster Teamwork

Equip learners to build cohesive teams, & to establish networks necessary for cross-team collaborations.

+ See All

View