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Short Courses

Select our courses that are of a robust quality within the Continuous Education and Training (CET) framework.
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Customer Service

Managing Difficult Customer's Situation
Suitable for all customer-facing staff to handle difficult customer’s situation professionally & confidently.
Art of Service Recovery
Suitable for all customer-facing staff to understand effective ways to respond to service challenges

For IHH Employees

Build Team Relationship
This course equips participants to apply communication methods to get effective results and engage team members professionally.
Conducting Effective Performance Management
This course equips participants to understand the importance of performance management and execute performance management effectively.
Display Critical Thinking and Problem-Solving Skills
This course equips participants to develop a critical thinking mindset when dealing with business issues.

Healthcare, Quality and Safety

Phlebotomy Training Course
This course provides the background required to properly understand the techniques involved in phlebotomy.
Basic Infection Prevention and Control Course
This course aims to equip nurses and allied health professionals on infection control principles & practices.
BCLS + AED Provider Course (Public Access Defibrillator)
Open to all healthcare providers and members of the public who wish to contribute in saving human lives.

Managerial

Manage Change
Equips learner with the knowledge and skills to manage change across teams in a systematic manner.
Achieve Team Results
Equips learner to set targets and manage resources, and have a wider view of the business landscape.
Develop Team Capabilities
Equips learner to identify capability gaps, and to build team capacity and capability.

Supervisory

Execute Change
Equip learners with the knowledge & skills to execute and manage change process at team level.
Develop Self
Introduce the expectations of a supervisor & the knowledge & skills to communicate effectively & problem-solve.
Foster Teamwork
Equip learners to build cohesive teams, & to establish networks necessary for cross-team collaborations.

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