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Short Courses

Select our courses that are of a robust quality within the Continuous Education and Training (CET) framework.
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Customer Service

Managing Difficult Customer's Situation
Suitable for all customer-facing staff to handle difficult customer’s situation professionally & confidently.
Art of Service Recovery
Suitable for all customer-facing staff to understand effective ways to respond to service challenges

For IHH Employees

WSQ Exceptional Team, Extraordinary Touch (All Staff)
This course equips participants to increase ownership and application skills of IHH Singapore's service values.
WSQ Respond to Service Challenges
This course equips participants to adopt service recovery procedures in accordance to organisational guidelines when responding to service challenges.
Operating Theatre Anaesthesia Technician Course
This course equips participants with theoretical knowledge, fundamental concepts, and clinical skills to provide anaesthesia assistance during the perioperative care of patients and perioperative team.

Healthcare, Quality and Safety

Basic Infection Prevention and Control Course
This course aims to equip nurses and allied health professionals on infection control principles & practices.
Phlebotomy Training Course
This course provides the background required to properly understand the techniques involved in phlebotomy.
Understanding Medical Terminology
Introduces basic medical terminology to hospital staff with little to no knowledge of the commonly used medical terms.

Managerial

WSQ Develop Team Capabilities (Classroom and Asynchronous eLearning)
Equips learner to identify capability gaps, and to build team capacity and capability.
WSQ Achieve Team Results (Classroom and Asynchronous eLearning)
Equips learner to set targets and manage resources, and have a wider view of the business landscape.
WSQ Develop Professional Competence (Classroom and Asynchronous eLearning)
Establish a firm foundation upon which subsequent managerial competencies can be built.

Supervisory

WSQ Enhance Team Performance (Classroom and Asynchronous eLearning)
Equip learners with the competencies to monitor the progress of team plans and drive team performance.
Exceptional Team, Extraordinary Touch (for Supervisors) - For IHH Employees only
This course equips participants to increase ownership and application skills of IHH Singapore's service values.
WSQ Execute Change (Classroom and Asynchronous eLearning)
Equip learners with the knowledge & skills to execute and manage change process at team level.

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