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Customer Service
Suitable for all customer-facing staff to understand effective ways to respond to service challenges
Suitable for all customer-facing staff to handle difficult customer’s situation professionally & confidently.
Healthcare, Quality and Safety
Open to all healthcare providers and members of the public who wish to contribute in saving human lives.
This course aims to equip nurses and allied health professionals on infection control principles & practices.
This course provides the background required to properly understand the techniques involved in phlebotomy.
Managerial
Equips learner to set targets and manage resources, and have a wider view of the business landscape.
Learn to identify talents as defined by organisation and operational needs, and cultivate good team relationships.
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Establish a firm foundation upon which subsequent managerial competencies can be built.
Supervisory
Introduce the expectations of a supervisor & the knowledge & skills to communicate effectively & problem-solve.
Equip learners with the competencies to monitor the progress of team plans and drive team performance.
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Equip learners with the knowledge & skills to execute and manage change process at team level.
