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Short Courses
Short Courses
Select our courses that are of a robust quality within the Continuous Education and Training (CET) framework.
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Customer Service
Healthcare, Quality and Safety
Managerial
Supervisory
Customer Service
Art of Service Recovery
Suitable for all customer-facing staff to understand effective ways to respond to service challenges
Managing Difficult Customer's Situation
Suitable for all customer-facing staff to handle difficult customer’s situation professionally & confidently.
Healthcare, Quality and Safety
BCLS + AED Provider Course (Public Access Defibrillator)
Open to all healthcare providers and members of the public who wish to contribute in saving human lives.
Infection Control
This course aims to equip nurses and allied health professionals on infection control principles & practices.
Phlebotomy Training Course
This course provides the background required to properly understand the techniques involved in phlebotomy.
Understanding Medical Terminology
Introduces basic medical terminology to hospital staff with little to no knowledge of the commonly used terms.
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Managerial
Achieve Team Results
Equips learner to set targets and manage resources, and have a wider view of the business landscape.
Build a Positive Work Environment
Learn to identify talents as defined by organisation and operational needs, and cultivate good team relationships.
Develop Professional Competence
Establish a firm foundation upon which subsequent managerial competencies can be built.
Develop Team Capabilities
Equips learner to identify capability gaps, and to build team capacity and capability.
Manage Change
Equips learner with the knowledge and skills to manage change across teams in a systematic manner.
WSQ Professional Diploma in Leadership and People Management
Apply leadership & people management skills & knowledge in high-level professional work activities.
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Supervisory
Develop Self
Introduce the expectations of a supervisor & the knowledge & skills to communicate effectively & problem-solve.
Enhance Team Performance
Equip learners with the competencies to monitor the progress of team plans and drive team performance.
Execute Change
Equip learners with the knowledge & skills to execute and manage change process at team level.
Foster Teamwork
Equip learners to build cohesive teams, & to establish networks necessary for cross-team collaborations.
WSQ Advanced Certificate in Team Leadership
Acquire procedural knowledge and theory in leadership, people management and managerial approaches.
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