Short Courses - Parkway College

Customer Service

Managing Difficult Customer's Situation

Suitable for all customer-facing staff to handle difficult customer’s situation professionally & confidently.

Art of Service Recovery

Suitable for all customer-facing staff to understand effective ways to respond to service challenges

For IHH Employees

WSQ Exceptional Team, Extraordinary Touch (All Staff)

This course equips participants to increase ownership and application skills of IHH Singapore's service values.

WSQ Respond to Service Challenges

This course equips participants to adopt service recovery procedures in accordance to organisational guidelines when responding to service challenges.

Operating Theatre Anaesthesia Technician Course

This course equips participants with theoretical knowledge, fundamental concepts, and clinical skills to provide anaesthesia assistance during the perioperative care of patients and perioperative team.

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Healthcare, Quality and Safety

Basic Infection Prevention and Control Course

This course aims to equip nurses and allied health professionals on infection control principles & practices.

Phlebotomy Training Course

This course provides the background required to properly understand the techniques involved in phlebotomy.

Understanding Medical Terminology

Introduces basic medical terminology to hospital staff with little to no knowledge of the commonly used medical terms.

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Managerial

WSQ Build a Positive Work Environment

Learn to identify talents as defined by organisation and operational needs, and cultivate good team relationships.

WSQ Achieve Team Results

Equips learner to set targets and manage resources, and have a wider view of the business landscape.

WSQ Develop Professional Competence (Classroom and Asynchronous eLearning)

Establish a firm foundation upon which subsequent managerial competencies can be built.

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Supervisory

WSQ Exceptional Team, Extraordinary Touch (for Supervisors) - For IHH Employees only

This course equips participants to increase ownership and application skills of IHH Singapore's service values.

Conducting Effective Performance Management - For IHH Employees only

This course equips participants to understand the importance of performance management and execute performance management effectively.

Develop High-Performance Team - For IHH Employees only

This course equips participants to develop team plans that are aligned to and support organisational plans and identify areas for improvement in leading team planning.

Build Team Relationship - For IHH Employees only

This course equips participants to apply communication methods to get effective results and engage team members professionally.

Display Critical Thinking and Problem-Solving Skills - For IHH Employees only

This course equips participants to develop a critical thinking mindset when dealing with business issues.

WSQ Execute Change

Equip learners with the knowledge & skills to execute and manage change process at team level.

WSQ Enhance Team Performance

Equip learners with the competencies to monitor the progress of team plans and drive team performance.

WSQ Foster Teamwork

Equip learners to build cohesive teams, & to establish networks necessary for cross-team collaborations.

WSQ Develop Self

Introduce the expectations of a supervisor & the knowledge & skills to communicate effectively & problem-solve.

WSQ Advanced Certificate in Team Leadership

Acquire procedural knowledge and theory in leadership, people management and managerial approaches.

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