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Short Courses

Select our courses that are of a robust quality within the Continuous Education and Training (CET) framework.
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Customer Service

Managing Difficult Customer's Situation
Suitable for all customer-facing staff to handle difficult customer’s situation professionally & confidently.
Art of Service Recovery
Suitable for all customer-facing staff to understand effective ways to respond to service challenges

For IHH Employees

Respond to Service Challenges
This course equips participants to adopt service recovery procedures in accordance to organisational guidelines when responding to service challenges.
Develop and Coach for Performance
This course equips participants to evaluate and communicate performance targets expected of the team members.
Exceptional Team, Extraordinary Touch (for Supervisors)
This course equips participants to increase ownership and application skills of IHH Singapore's service values.

Healthcare, Quality and Safety

Phlebotomy Training Course
This course provides the background required to properly understand the techniques involved in phlebotomy.
BCLS + AED Provider Course (Public Access Defibrillator)
Open to all healthcare providers and members of the public who wish to contribute in saving human lives.
Infection Control
This course aims to equip nurses and allied health professionals on infection control principles & practices.


WSQ Professional Diploma in Leadership and People Management
Apply leadership & people management skills & knowledge in high-level professional work activities.
Develop Professional Competence
Establish a firm foundation upon which subsequent managerial competencies can be built.
Build a Positive Work Environment
Learn to identify talents as defined by organisation and operational needs, and cultivate good team relationships.


WSQ Advanced Certificate in Team Leadership
Acquire procedural knowledge and theory in leadership, people management and managerial approaches.
Develop Self
Introduce the expectations of a supervisor & the knowledge & skills to communicate effectively & problem-solve.
Foster Teamwork
Equip learners to build cohesive teams, & to establish networks necessary for cross-team collaborations.