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Short Courses

Select our courses that are of a robust quality within the Continuous Education and Training (CET) framework.
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Customer Service

Managing Difficult Customer's Situation
Suitable for all customer-facing staff to handle difficult customer’s situation professionally & confidently.
Art of Service Recovery
Suitable for all customer-facing staff to understand effective ways to respond to service challenges

For IHH Employees

Respond to Service Challenges
This course equips participants to adopt service recovery procedures in accordance to organisational guidelines when responding to service challenges.
Display Critical Thinking and Problem-Solving Skills
This course equips participants to develop a critical thinking mindset when dealing with business issues.
Develop and Coach for Performance
This course equips participants to evaluate and communicate performance targets expected of the team members.

Healthcare, Quality and Safety

Understanding Medical Terminology
Introduces basic medical terminology to hospital staff with little to no knowledge of the commonly used medical terms.
Phlebotomy Training Course
This course provides the background required to properly understand the techniques involved in phlebotomy.
Basic Infection Prevention and Control Course
This course aims to equip nurses and allied health professionals on infection control principles & practices.

Managerial

Develop Professional Competence (Classroom and Asynchronous eLearning)
Establish a firm foundation upon which subsequent managerial competencies can be built.
Manage Change (Classroom and Asynchronous eLearning)
Equips learner with the knowledge and skills to manage change across teams in a systematic manner.
Develop Team Capabilities
Equips learner to identify capability gaps, and to build team capacity and capability.

Supervisory

Develop Self
Introduce the expectations of a supervisor & the knowledge & skills to communicate effectively & problem-solve.
Execute Change
Equip learners with the knowledge & skills to execute and manage change process at team level.
Foster Teamwork
Equip learners to build cohesive teams, & to establish networks necessary for cross-team collaborations.

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