Short Courses - Parkway College

Customer Service

Managing Difficult Customer's Situation

Suitable for all customer-facing staff to handle difficult customer’s situation professionally & confidently.

Art of Service Recovery

Suitable for all customer-facing staff to understand effective ways to respond to service challenges

For IHH Employees

WSQ Exceptional Team, Extraordinary Touch (All Staff)

This course equips participants to increase ownership and application skills of IHH Singapore's service values.

WSQ Respond to Service Challenges

This course equips participants to adopt service recovery procedures in accordance to organisational guidelines when responding to service challenges.

Operating Theatre Anaesthesia Technician Course

This course equips participants with theoretical knowledge, fundamental concepts, and clinical skills to provide anaesthesia assistance during the perioperative care of patients and perioperative team.

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Healthcare, Quality and Safety

Basic Infection Prevention and Control Course

This course aims to equip nurses and allied health professionals on infection control principles & practices.

Phlebotomy Training Course

This course provides the background required to properly understand the techniques involved in phlebotomy.

Understanding Medical Terminology

Introduces basic medical terminology to hospital staff with little to no knowledge of the commonly used medical terms.

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Managerial

WSQ Build a Positive Work Environment (Classroom and Asynchronous eLearning)

Learn to identify talents as defined by organisation and operational needs, and cultivate good team relationships.

WSQ Develop Team Capabilities (Classroom and Asynchronous eLearning)

Equips learner to identify capability gaps, and to build team capacity and capability.

WSQ Achieve Team Results (Classroom and Asynchronous eLearning)

Equips learner to set targets and manage resources, and have a wider view of the business landscape.

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Supervisory

WSQ Develop Self (Classroom and Asynchronous eLearning)

Introduce the expectations of a supervisor & the knowledge & skills to communicate effectively & problem-solve.

WSQ Execute Change (Classroom and Asynchronous eLearning)

Equip learners with the knowledge & skills to execute and manage change process at team level.

WSQ Foster Teamwork (Classroom and Asynchronous eLearning)

Equip learners to build cohesive teams, & to establish networks necessary for cross-team collaborations.

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