Short Courses - Parkway College

Customer Service

Managing Difficult Customer's Situation

Suitable for all customer-facing staff to handle difficult customer’s situation professionally & confidently.

Art of Service Recovery

Suitable for all customer-facing staff to understand effective ways to respond to service challenges

For IHH Employees

Respond to Service Challenges

This course equips participants to adopt service recovery procedures in accordance to organisational guidelines when responding to service challenges.

Display Critical Thinking and Problem-Solving Skills

This course equips participants to develop a critical thinking mindset when dealing with business issues.

Develop and Coach for Performance

This course equips participants to evaluate and communicate performance targets expected of the team members.

Conducting Effective Performance Management

This course equips participants to understand the importance of performance management and execute performance management effectively.

Operating Theatre Anaesthesia Technician Course

This course equips participants with theoretical knowledge, fundamental concepts, and clinical skills to provide anaesthesia assistance during the perioperative care of patients and perioperative team.

Develop Self to Maintain Professional Competence

This course equips participants to review performance to identify one's professional competence through Clifton Strengthsfinder.

Build Team Relationship

This course equips participants to apply communication methods to get effective results and engage team members professionally.

Develop High-Performance Team

This course equips participants to develop team plans that are aligned to and support organisational plans and identify areas for improvement in leading team planning.

Operating Theatre Technician Course

This course aims to equip participants with essential knowledge and skills required to assist the surgical team in the perioperative environment and effectively perform the roles of an operating theatre technician.

Execute Change (for IHH Employees)

This course equips participants to understand the types of change, theories and principles of change management.

Exceptional Team, Extraordinary Touch (for Supervisors)

This course equips participants to increase ownership and application skills of IHH Singapore's service values.

Exceptional Team, Extraordinary Touch (All Staff)

This course equips participants to increase ownership and application skills of IHH Singapore's service values.

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Healthcare, Quality and Safety

Understanding Medical Terminology

Introduces basic medical terminology to hospital staff with little to no knowledge of the commonly used medical terms.

Phlebotomy Training Course

This course provides the background required to properly understand the techniques involved in phlebotomy.

Basic Infection Prevention and Control Course

This course aims to equip nurses and allied health professionals on infection control principles & practices.

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Managerial

Develop Professional Competence (Classroom and Asynchronous eLearning)

Establish a firm foundation upon which subsequent managerial competencies can be built.

Manage Change (Classroom and Asynchronous eLearning)

Equips learner with the knowledge and skills to manage change across teams in a systematic manner.

Develop Team Capabilities

Equips learner to identify capability gaps, and to build team capacity and capability.

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Supervisory

Develop Self

Introduce the expectations of a supervisor & the knowledge & skills to communicate effectively & problem-solve.

Execute Change

Equip learners with the knowledge & skills to execute and manage change process at team level.

Foster Teamwork

Equip learners to build cohesive teams, & to establish networks necessary for cross-team collaborations.

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