Parkway College has the following Student Policies in place. Please refer to the respective policy for more information. For offline reading, please download our Student’s Handbook containing all the information as shown on this page.
This policy defines how Parkway College of Nursing and Allied Health manages refunds for students under various conditions in a fair and acceptable manner.
Parkway College adopts the Refund Policy as per Clause 2 of the Student Contract as set out by CPE. This Policy will act as a framework in guiding the refund procedures for the following areas:
Refund for Withdrawal Due to Non-Delivery of Course:
Parkway College will notify the Student within three (3) working days upon knowledge of any of the following:
Parkway College will inform the student in writing of alternative study arrangements (if any), and the student is entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.
For (a) and (b) – This may be due to insufficient student numbers for the course. The cancellation of the course will be approved by the Academic Board.
For (f) – This only applies for new commencing student. For existing continuing student (student whose instalment 2 and onwards is due), only the remaining unconsumed course fees and miscellaneous fees already paid will be refunded.
Refund for Withdrawal Due to Other Reasons:
If the new commencing student withdraws from the Course for any reason other than those stated under the Refund for Withdrawal Due to Non-Delivery of Course (reflected in Clause 2.1 of the PEI-Student Contract), Parkway College will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the following refund table (reflected in Schedule D of the PEI-Student Contract):
If existing continuing student (student whose instalment 2 and onwards is due) withdraws from the course for any reason other than those stated under the Refund for Withdrawal Due to Non-Delivery of Course, Parkway College will, within seven (7) working days of receiving student’s written notice of withdrawal, refund to the student an amount based on the refund table above with Commencement Date refer to Semester Commencement date.
|% of [amount of fees paid under Schedules B & C]||If Student’s written notice of withdrawal is received:|
|100%||More than 30 days before the Commencement Date|
|70%||Before, but not more than 30 days before the Commencement Date|
|20%||After, but not more than 7 days after the Commencement Date.|
|0%||More than 7 days after the Commencement Date.|
The following fee types are non-refundable and non-transferable:
Refund for withdrawal shall be processed within seven (7) working days from the submission date of the FORM/SA/16 Request for Course Transfer, Withdrawal and Deferment Form.
There will be no refund of Course Fees and Miscellaneous Fees for students who have to terminate their studies due to disciplinary actions being meted out for failing to abide by the rules and regulations of Parkway College or government agencies.
Refund During Cooling-Off Period:
Parkway College will provide the Student with a cooling-off period of seven (7) working days after the date that the Student Contract has been signed by both parties. The Student will be refunded the highest percentage (as stated in the refund table) of the fees already paid if the Student submits a written notice of withdrawal to Parkway College within the cooling-off period, regardless of whether the Student has started the course or not.
Refund for Withdrawal Due to Non-Delivery of Course:
Refund for Withdrawal Due to Other Reasons:
Refund during Cooling-Off Period:
Processing of Refund
Parkway College shall have a fair and reasonable course transfer, withdrawal and deferment policy. This covers the policies and procedures for course transfer, withdrawal and deferment of students for academic courses.
Conditions for granting of Course Transfer, Withdrawal and Deferment:
Conditions for Refund:
Student's Pass Status:
Timeframe for assessing and processing transfer/withdrawal/deferment cases:
Update of Student's Status:
Course Transfer, Withdrawal or Deferment Procedure
Student Admin will inform the student of the outcome in writing within 7 working days of receiving outcome decision from Programme Lead and Head, Corporate Administration and Services.
For approved requests, Student Admin will send an approval letter for the course transfer, withdrawal or deferment to the student. The student will be asked to return all property of Parkway College.
Changes to Student Pass
Student Admin will process the following changes to the Student Pass for international students:
|Course Transfer||Process transfer of Student Pass via ICA SOLAR+ within 7 days from date of approval letter sent to student or at least a month before the new course start date. Update student on status of transfer application.|
|Course Withdrawal||Student Admin will process cancellation of Student Pass within 7 working days from date of approval letter sent to student.|
|Course Deferment||Student Admin will process cancellation of Student Pass within 7 working days from date of approval letter sent to student.|
Changes to FPS and Medical Insurance
Student Admin will update FPS service provider (LONPAC) and medical insurance provider (AXA) within 3 working days from the date of letter of approval that the student is transferring, withdrawing or deferring.
Refund of Fees
|Course Transfer||Charge all modules consumed and refund unexpended fee according to Refund Table in C4.3.1-01 Refund within 7 working days via cheque / telegraphic transfer from the date of transfer request made by student.|
|Course Withdrawal||Charge all modules consumed and refund unexpended fee according to Refund Table in C4.3.1-01 Refund within 7 working days via cheque / telegraphic transfer from the date of withdrawal request from student.|
|Course Deferment||There will be no refund of course fees paid in the event of deferment. If there is an increase in the module/course fees by the time the student attends the module/course, the student is liable to pay the difference.|
Course Admin and Student Admin communicates with students on behalf of Parkway College on a range of administrative matters. The method of communication includes Student Portal, email, and letter. Course and Student Administration is placing an increasing emphasis on electronic communication and expects students will regularly access the electronic email address and Student Portal for important correspondence.
In the event that Course Admin and Student Admin uses letter post, students must maintain an accurate and reliable mailing address for correspondence from Parkway College. A notice mailed by Parkway College to the mailing address last advised by the student shall be deemed to be correct at the time of correspondence and would have been received by the student.
Students studying at Parkway College are required to maintain an up-to-date contact information (address, email and phone number) with Parkway College for correspondence purposes
Students may communicate with Course Admin and Student Admin on administrative matters using email, phone or post.
When responding to communication from Course Admin and Student Admin, students could contact or email the sender.
Course Admin and Student Admin will endeavor to acknowledge email the next working day. If the enquiry relates to a deadline within three working days, students should make a telephone enquiry to 6508 6914 rather than use email to resolve the issue.
Course Admin and Student Admin email address will be used for regular business correspondence from Student Affairs.
If an email has not been acknowledged by Course Admin and Student Admin within three working days, students should resend their original email, referring to the original communication, or contact the Course Admin and Student Admin.
Use of any Parkway College computing or networking facility carries with it responsibilities. Information about the acceptable use of email and other forms of electronic communication at Parkway College can be found in the Parkway College’s website.
The course and other fees payable are described in the table below and are also indicated in the course brochures, website and other marketing materials. The indicated fees are inclusive of prevailing GST.
Payments are accepted in Singapore currency only and can be made by PayNow transfer, telegraphic transfer, across AXS channels and cheque (made payable to Parkway College of Nursing and Allied Health Pte Ltd).
Course fees shall be paid within 30 days before the course/semester commences. Each installment after the first shall be collected within one week before the next payment scheduled. A late penalty fee of S$100 biweekly up to maximum of 6 weeks will be imposed if fees are not paid on time. Student is not allowed to attend class if fees are not paid on the due date unless another alternative arrangement has been agreed between Parkway College and the student.
Important: All fees are inclusive of GST. For further details on refund, please refer to Parkway College refund policy and procedure.
Tuition fees for the various academic courses are indicated in the respective course brochures, website and other marketing materials. The tuition fees include course materials, assessment and examination fee. However, the fees do not include the cost of textbooks and other learning materials recommended by the lecturers.
|S/N||Fee Type||Frequency||Fee (S$)|
|1||Application Fee for Courses (Non-Refundable)||One-time payment||$214.00|
|2||Enrolment Fee (Non-Refundable) -payable upon signing of PEI Student Contract||One-time payment||$321.00|
|3||Fee Protection Scheme Premium||Per course duration / student contract||As charged by Lonpac Insurance Bhd|
|4||Medical Insurance Premium (Non-Refundable)||Annual||As charged by AXA Insurance Singapore Pte Ltd|
|5||Miscellaneous Fee for:|
|a)||Academic Detailed Verification||Per document||$107.00|
|b)||Anatomical Markers||Per set||$21.40|
|c)||Appeal for review of examination results||Per module||$53.50|
|d)||Bank Charges||Per time||As charged by bank|
|e)||Banker’s Guarantee||Per Student’s Pass Application||As charged by Insurer|
|g)||Late payment of course fees|
• More than 2 weeks
• More than 4 weeks
• More than 6 weeks
|h)||Library Fine||Per item / per day||$0.50|
|i)||Print/Photocopy Service||Per printed page||$0.15|
|j)||Replacement of Parkway College Student Card||Per time||$37.45|
|k)||Replacement Student’s Pass||Per time||$53.50|
|l)||Reprint of Academic Transcript (Semester)||Per copy||$10.70|
|m)||Reprint of Academic Transcript (Summary)||Per copy||$21.40|
|n)||Reprint of Certificate||Per copy||$160.50|
|o)||Re-take Clinical Placement/Pre-Registration Consolidated Placement for Diploma in Nursing Course||Per week||$187.25 - $321.00|
|p)||Refer/Extension of Clinical Placement for BSc (Hons) Diagnostic Radiography and Imaging||Per week||$428.00|
|q)||Supplementary Assessments / Refer Examinations / Coursework||Per module||$214.00|
|BSc (Hons) Diagnostic Radiography and Imaging|
• 15 Credit Module (not inclusive of CP)
• 30 Credit Module (not inclusive of CP)
Per academic year
|BSc (Hons) Optometry and Clinical Practice|
• Stage 2 or Stage 4
• Stage 3 - UK Residency Training
|Diploma in Nursing||Per module||(Prevailing full tuition fee / Total Credits) X No. of Credits|
|Master of Health Administration||Per module||$2,377.00|
|s)||Thermoluminescent dosimeter (TLD)||Per piece||As charged by NEA|
|t)||Thermoluminescent dosimeter (TLD) Holder||Per piece||As charged by NEA|
|u)||Transfer course||One-time payment||$107.00|
|v)||TransitLink PEI Student Concession Card||One-time payment||$8.00|
The minimum attendance requirement for the course is 80% for local students and 90% for international students. According to the Immigration Act (Chapter 133), Regulations 21, international students must not be absent from the classes for a continuous period of 7 days or more without any valid reasons or that the percentage of attendance for the course is 90% or lower in any month of the course without valid reasons.
Students may take leave of absence for various reasons such as:
illness or medical emergency
national service / reservist training
compassionate reasons due to demise of family members
overseas work assignments
The student will submit documentary evidence such as medical certificates to support their request for leave of absence. International students are advised to consult Student Admin as taking leave of absence may affect their Student’s Pass status.
Absence from class
Approval may be granted for the following reasons: official overseas work assignment, reservist training, etc. The student will submit supporting documents to the course executive who will endorse on the supporting documents. For absence of more than 5 days, the Programme Lead will endorse the supporting documents. The deadline for submission is within 14 working days before the date of absence.
Approval may be granted for reasons such as sudden illness, emergency or other unavoidable circumstances. The student will submit relevant supporting documents and the deadline for submission is within 3 working days from the day of class.
Action will be taken against students who do not fulfill attendance requirements which may include dismissal from the course. International students shall then surrender the Student’s Pass for cancellation.
Absence from examination
Approval may be granted based on reasons such as acceptable medical grounds, bereavement of parents, spouse or children, official overseas assignment and reservist training. The student will submit supporting documents to Course Admin who will endorse on the supporting documents. For absence more than 5 days, the Programme Lead will endorse the supporting documents. The deadline for submission is 14 working days before the date of exam.
This could be due to sudden illness, emergency or other unavoidable circumstances. The student will submit supporting documents to Course Admin who will endorse on the supporting documents. For absence more than 5 days, the Programme Lead will endorse the supporting documents. The deadline for submission is within 3 working days from the day of exam. Medical certificates (MCs) must include the following information to be accepted as valid for non-attendance of an examination: a) Nature of the illness and b) MC is valid for absence from an examination.
All students are required to sit for examination(s) as per requirements of the course. Students must fulfil the attendance requirement of at least 90% before they are considered eligible to take the examination(s). This is unless otherwise specified by the University partner. Students who do not meet this requirement will not be eligible to take the examination(s) unless with the approval of the Examination Board.
Supplementary Examination is conducted for students who failed the main paper and Deferred Examination is conducted for students who missed the main examination due to an illness or other valid reasons. The best possible Grade Point for a Supplementary Exam is 1.0. The deferred examination is marked and graded similarly as that of the main examination paper.
The fee for the Supplementary Examination will be S$214 (inclusive of GST) per module. There is no fee payable for the Deferred Examination.
The Examination Board will review and approve the examination results. Once approved, no changes are permitted to the examination results.
The College will adopt the following 4-point Grade Point Average scale for the associated marks/grade point values. This applies only to academic courses offered by the College; for courses that are conducted in partnership with Universities, refer to the Universities’ respective Grade Tables.
The College shall award the relevant Certificate or Diploma when the student has met the following requirements:
The examination rules for the students spell out the conduct for candidates taking examinations. All candidates must abide by these rules during examinations.
Code of Conduct
All students shall accept individual and collective responsibility for maintaining a healthy learning environment while observing proper conduct at all times within the Parkway College premises. The following Student Code of Conduct is required to be observed by every student while studying at Parkway College:
Disciplinary actions will be taken for students who commit misconduct which may involve the breaching of rules and regulations of Parkway College or government agencies such as Ministry of Manpower (MOM) and Immigration and Checkpoints Authority of Singapore (ICA).
Parkway College will conduct the review and investigation into the misconduct in an impartial, non-judgemental and confidential manner. Disciplinary actions include verbal warning, written warning, suspension or dismissal.
The misconduct can be classified as follows:
Minor and less serious cases of misconduct
Minor and less serious cases of misconduct are misconduct which may disturb, create a nuisance to others, disrupt or improperly interfere with academic, administrative or other activities of the college to a minor or limited extent.
Serious cases of misconduct
Serious cases of misconduct are misconduct of significant gravity which may materially or seriously affect and damage the interests and/or proper functioning of the college, including but not limited to:
A student is deemed to have “repeatedly” offended if the student has already commited four prior offences and the current offence is the fifth offence.
Dismissal or Suspension of a Student
This covers situations that may warrant the dismissal or suspension of students. The following violations may warrant dismissal or suspension:
The refund of fees (course fees and other students’ fees) is not applicable for dismissal or suspension case.
Appeal Process against Dismissal or Suspension
Please refer to 10.11 Appeals Procedure.
Academic integrity is producing your own work and not passing off the work of other people as your own. Plagiarism is when you use another person’s work without acknowledgement and misrepresent it as your own work.
Breaches of academic integrity include:
Examples of plagiarism include:
Students are expected to demonstrate high academic integrity and be honest in their academic work. They are expected to avoid plagiarism through acknowledgement of the work of others using a referencing method and to check their work for plagiarism using text-matching software before submission.
Disciplinary actions will be taken against students who breach academic integrity including plagiarism.
The student /applicant can submit an appeal to the college for the following issues:
The student/applicant to submit the Appeal Form to Student Admin within 7 working days from the date of being informed by the college of the issues indicated above. In the Appeal Form, the following information is submitted for consideration:
Supporting documents to support the appeal are submitted together with the Appeal Form.
The Academic Board will hear appeals on issues pertaining to acceptance for a course, student disciplinary matters, and suspension or termination of the student. The Examination Board will hear appeals on examination results, marking of scripts and any other examination related issues.
The Academic Board / Examination Board will consider the appeal and make a decision within 7 days of receipt of the appeal. During the appeal, the Board will review the documents submitted, and may consider interviewing the person who submitted the appeal and college staff involved in the issue.
The Academic Board / Examination Board decision will be either to accept or reject the appeal. The student will be informed of the results of the appeal within 7 days of the decision being made by the Board.
We treat any student feedback / complaint as important feedback to us. Our Student Admin will manage student welfare including handling feedback and complaints and have a system and procedures to tackle these issues. Students can contact Student Admin at 6508 6914 during office hours (8.30am to 5.30pm).
For any complaint or feedback – whether it is verbally lodged or by letter, fax or email, we will document the nature of feedback, complaint, and give an interim acknowledgement that the matter is being investigated. We will acknowledge the complaint within 3 working days.
Quality Office will conduct the necessary investigation to establish the circumstances and facts of the case. They will seek inputs from the Programme Leads or other departments, as applicable.
Feedback on PDPA-related issue will be referred to the college designated DPO for investigation. The recommended resolution is submitted to Head of Quality Office for review and approval.
Quality Office will then offer the recommended solution to the student/complainant. If the student/complainant accepts the solution, no further action will be needed except to record and file the completed feedback.
If the student/complainant declines the solution offered by Quality Office, the feedback will be referred to the CEO who will review the case and offer an alternative resolution.
In the event that Parkway College and the student/complainant cannot come to an agreement or the student/complainant does not accept the final decision of the management, they will be referred to CPE Mediation-Arbitration Scheme through SSG One Call Centre Centre. Under this scheme, mediation is first conducted by Singapore Mediation Centre (SMC) and, if that is not successful, arbitration is conducted by Singapore Institute of Arbitrators (SIArb). (Refer to SSG website on Dispute Resolution)
All feedback must be resolved within 14 working days. In the event that the deadline is not adhered to, the person giving the feedback must be notified and the reasons with regards to the delay must be made known.