Student Policies

Refund Policy

This policy defines how Parkway College of Nursing and Allied Health manages refunds for students under various conditions in a fair and acceptable manner.

Parkway College adopts the Refund Policy as per Clause 2 of the Student Contract as set out by CPE. This Policy will act as a framework in guiding the refund procedures for the following areas:

• Refund for Withdrawal Due to Non-Delivery of Course
• Refund for Withdrawal Due to Other Reasons
• Refund during Cooling-off Period

Refund for Withdrawal Due to Non-Delivery of Course:

Parkway College will notify the Student within three (3) working days upon knowledge of any of the following:

1. It does not commence the course on the course commencement date
2. It terminates the course before the course commencement date
3. It does not complete the course by the course completion date
4. It terminates the course before the course completion date
5. It has not ensured that the student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A of the Student Contract within any stipulated timeline set by CPE; or
6. The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA)

Parkway College will inform the student in writing of alternative study arrangements (if any), and the student is entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

For (a) and (b) – This may be due to insufficient student numbers for the course. The cancellation of the course will be approved by the Academic Board.

For (f) – This only applies for new commencing student. For existing continuing student (student whose instalment 2 and onwards is due), only the remaining unconsumed course fees and miscellaneous fees already paid will be refunded.

Refund for Withdrawal Due to Other Reasons:

If the new commencing student withdraws from the Course for any reason other than those stated under the Refund for Withdrawal Due to Non-Delivery of Course (reflected in Clause 2.1 of the PEI-Student Contract), Parkway College will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the following refund table (reflected in Schedule D of the PEI-Student Contract):

If existing continuing student (student whose instalment 2 and onwards is due) withdraws from the course for any reason other than those stated under the Refund for Withdrawal Due to Non-Delivery of Course, Parkway College will, within seven (7) working days of receiving student’s written notice of withdrawal, refund to the student an amount based on the refund table above with Commencement Date refer to Semester Commencement date.

The following fee types are non-refundable and non-transferable:

1. Application Fee
2. Enrolment Fee
3. Medical Insurance Premium

Refund for withdrawal shall be processed within seven (7) working days from the submission date of the withdrawal request.

There will be no refund of Course Fees and Miscellaneous Fees for students who have to terminate their studies due to disciplinary actions being meted out for failing to abide by the rules and regulations of Parkway College or government agencies.

Refund During Cooling-Off Period:

Parkway College will provide the student with a cooling-off period of seven (7) working days after the date that the Student Contract has been signed by both parties. The student will be refunded the highest percentage (as stated in the refund table) of the fees already paid if the Student submits a written notice of withdrawal to Parkway College within the cooling-off period, regardless of whether the Student has started the course or not.

Refund Procedure

Refund for Withdrawal Due to Non-Delivery of Course:

1. Student Admin will notify the student within three (3) working days for non-delivery of the course for reasons as per Refund Policy.
2. Student Admin will inform the students of alternative study arrangements, if any.
3. If the student decides to withdraw, the student will submit FORM/SA/16 Request for Course Transfer, Withdrawal and Deferment Form.
4. Student Admin will process the refund of the Course Fees and Miscellaneous Fees already paid within seven (7) working days from the submission date of the withdrawal request. 

Refund for Withdrawal Due to Other Reasons:

1. The student will submit the FORM/SA/16 Request for Course Transfer, Withdrawal and Deferment Form for withdrawal due to other reasons.
2. Student Admin will process the refund according to the Refund Table as per para 3.3.1 of the Refund Policy within seven (7) working days from the submission date of the withdrawal request.

Refund during Cooling-Off Period:

1. The student will submit the FORM/SA/16 Request for Course Transfer, Withdrawal and Deferment Form during the cooling-off period of seven (7) working days after the date that the Student Contract has been signed by both parties.
2. Student Admin will refund the highest percentage (stated in the Refund Table as per para 3.3.1 of the Refund Policy of the fees already paid within seven (7) working days from the submission date of the withdrawal request. 

Processing of Refund

1. Student Admin will process cancellation of Student’s Pass where applicable.
2. Student Admin will issue the refund to the student through a cheque or Telegraphic Transfer.
3. For refund payment made to a third party, the student needs to submit an authorisation letter/email with the third party’s full name and bank account details if applicable. The refund will be processed within seven (7) working days of receiving all the details of student’s new request.
4. Student will be informed by Student Admin either via email or telephone call when the refund payment is ready.

Parkway College shall have a fair and reasonable course transfer, withdrawal and deferment policy. This covers the policies and procedures for course transfer, withdrawal and deferment of students for academic courses.

Transfer Policy:

1. A transfer is when a student changes the course but remains as a student of Parkway College. 
2. The existing student contract will be terminated and replaced with a new student contract.
3. The refund policy and procedure will apply to transfer cases. The student must also fulfil all the admission criteria of the new course and will be subjected to Parkway College's student selection and admission procedures.

Withdrawal Policy:

1. A student who discontinues a course with Parkway College shall be deemed to have withdrawn from Parkway College and the refund policy and procedure shall apply. 

Deferment Policy:

1. Deferment of a course or module will only be considered if it is made before the commencement of the course or that particular module. 
2. Deferment of a module/course is allowed only once up to a maximum period of one year, failing which the student will be deemed as having withdrawn from the course.
3. There will be no refund of course fees paid in the event of deferment.
4. If there is an increase in the course fees by the time the student attends the course, the student is liable to pay the difference.
5. Student will sign a new student contract before course commencement.

Administration Fee: 

1. There is no administration fee for transfer, withdrawal and deferment applications. 

Conditions for granting of Course Transfer, Withdrawal and Deferment:

1. Student will submit the FORM/SA/16 Request for Course Transfer, Withdrawal and Deferment Form to Student Admin at least one month before course commences for review and approval. 
2. For transfer applications, in line with ICA's requirements, students are to achieve minimum monthly attendance rate of 90%.
3. All outstanding fees must be settled prior to request for transfer, withdrawal or deferment.
4. Student may be asked to go through a counselling session, if necessary, to establish the reasons for a transfer, withdrawal or deferment before the application can be processed.
5. Parents/Guardian's formal letter of consent to transfer/withdraw/defer shall be attached with the application if necessary (for students below the age of 18).

Conditions for Refund: 

1. For refunds, refer to the Refund Table in the refund policy and procedure.

Student's Pass Status: 

1. Upon receipt and completion of the transfer, withdrawal or deferment application form and its supporting documents (including approval), Parkway College will proceed to cancel the applicant's Student's Pass. All transfers will be processed via ICA's Solar System. 

Timeframe for assessing and processing transfer/withdrawal/deferment cases: 

1. Parkway College will inform the students of its decisions on transfer, withdrawal or deferment within 14 working days. If the final outcome is not in favour of the applicant, respective staffs are to handle each situation according to Parkway College's dispute resolution policy. 

Update of Student's Status: 

1. Student transfer, withdrawal or deferment status will be updated in the student master database record. Student Admin will maintain up-to-date transfer, withdrawal and deferment records in the student master database. 

Course Transfer, Withdrawal and Deferment Procedure

Student Admin communicates with students on behalf of Parkway College on a range of administrative matters. The method of communication includes email and letter. Student Admin is placing an increasing emphasis on electronic communication and expects students will regularly access the electronic email for important correspondence.

Students studying at Parkway College are required to maintain an up-to-date contact information (address, email and phone number) with Parkway College for correspondence purposes.

In the event that Student Admin uses letter post, students must maintain an accurate and reliable mailing address for correspondence from Parkway College. A notice mailed by Parkway College to the mailing address last advised by the student shall be deemed to be correct at the time of correspondence and would have been received by the student. 

Students may communicate with Student Admin on administrative matters using email, phone or post. When responding to communication from Student Admin, students could contact or email the sender. Student Admin will endeavour to acknowledge email the next working day. If the enquiry relates to a deadline within three working days, students should contact Student Admin rather that use email to resolve the issue. If an email has not been acknowledged by Student Admin within three working days, students should resend their original email, referring to the original communication, or contact the Student Admin.

Use of any Parkway College computing or networking facility carries with it responsibilities. Information about the acceptable use of email and other forms of electronic communication at Parkway College can be found in the Parkway College’s website.

The course and other fees payable are described in the table below and are also indicated in the course brochures, website and other marketing materials. The indicated fees are inclusive of prevailing GST.

Payments are accepted in Singapore currency only and can be made by PayNow transfer, telegraphic transfer, across AXS channels and cheque (made payable to Parkway College of Nursing and Allied Health Pte Ltd).

Course fees shall be paid within 30 days before the course/semester commences. Each installment after the first shall be collected within one week before the next payment scheduled. A late penalty fee of S$100 biweekly up to maximum of 6 weeks will be imposed if fees are not paid on time. Student is not allowed to attend class if fees are not paid on the due date unless another alternative arrangement has been agreed between Parkway College and the student.

Important: All fees are inclusive of GST. For further details on refund, please refer to Parkway College refund policy and procedure.

Course-related Fees

Tuition fees for the various academic courses are indicated in the respective course brochures, website and other marketing materials. The tuition fees include course materials, assessment and examination fee. However, the fees do not include the cost of textbooks and other learning materials recommended by the lecturers.

Students’ Fees:

The minimum attendance requirement for the course is 80% for local students and 90% for international students. According to the Immigration Act (Chapter 133), Regulations 21, international students must not be absent from the classes for a continuous period of 7 days or more without any valid reasons or that the percentage of attendance for the course is 90% or lower in any month of the course without valid reasons.

Students may take leave of absence for various reasons such as:

• illness or medical emergency
• hospitalisation
• national service / reservist training
• compassionate reasons due to demise of family members
• overseas work assignments
• other reasons
  

The student will submit documentary evidence such as medical certificates to support their request for leave of absence. International students are advised to consult Student Admin as taking leave of absence may affect their Student’s Pass status.

Absence from class

1. For students who are unable to attend class due to foreseeable reasons:

    

   Approval may be granted for the following reasons: official overseas work assignment, reservist training, etc. The student will submit supporting documents to the course executive who will endorse on the supporting documents. For absence of more than 5 days, the Programme Lead will endorse the supporting documents. The deadline for submission is within 14 working days before the date of absence.

2. For students who are unable to attend class due to medical reasons or unforeseen valid reasons:

    

   Approval may be granted for reasons such as sudden illness, emergency or other unavoidable circumstances. The student will submit relevant supporting documents and the deadline for submission is within 3 working days from the day of class.

    

   Action will be taken against students who do not fulfill attendance requirements which may include dismissal from the course. International students shall then surrender the Student’s Pass for cancellation.

Absence from examination

1. For students who are unable to sit for any paper upon receiving their exam timetable:

    

   Approval may be granted based on reasons such as acceptable medical grounds, bereavement of parents, spouse or children, official overseas assignment and reservist training. The student will submit supporting documents to Course Admin who will endorse on the supporting documents. For absence more than 5 days, the Programme Lead will endorse the supporting documents. The deadline for submission is 14 working days before the date of exam.

2. For students who are unable to take the exam on the day of paper and prior approval has not been obtained:

    

   This could be due to sudden illness, emergency or other unavoidable circumstances. The student will submit supporting documents to Course Admin who will endorse on the supporting documents. For absence more than 5 days, the Programme Lead will endorse the supporting documents. The deadline for submission is within 3 working days from the day of exam. Medical certificates (MCs) must include the following information to be accepted as valid for non-attendance of an examination: a) Nature of the illness and b) MC is valid for absence from an examination.

All students are required to sit for examination(s) as per requirements of the course. Students must fulfil the attendance requirement of at least 90% before they are considered eligible to take the examination(s). This is unless otherwise specified by the University partner. Students who do not meet this requirement will not be eligible to take the examination(s) unless with the approval of the Examination Board.

Supplementary Examination is conducted for students who failed the main paper and Deferred Examination is conducted for students who missed the main examination due to an illness or other valid reasons.

a) The student will be allowed to sit for the supplementary examination once only. The best possible Grade Point for a Supplementary Exam is 1.0. If the student fails the supplementary examination, the student is considered to have failed the module.

b) The student is only allowed to sit for the deferred examination once only. The deferred examination will be held within 3 working days from the date of the main examination. The deferred examination is marked and graded similarly as that of the main examination paper. If the student fails the deferred examination, the student is not allowed to sit for a supplementary examination and is considered to have failed the module. If the student missed the deferred examination due to an illness or other valid reasons, the student is given zero marks and is considered to have failed the module.

c) The fee for the Supplementary Examination will be S$214 (inclusive of GST) per module. There is no fee payable for the Deferred Examination.

The Examination Board will review and approve the examination results. Once approved, no changes are permitted to the examination results.

Parkway College will adopt the following 4-point Grade Point Average scale for the associated marks/grade point values. This applies only to academic courses offered by the College; for courses that are conducted in partnership with Universities, refer to the Universities’ respective Grade Tables.

Parkway College shall award the relevant Certificate or Diploma when the student has met the following requirements:

1. passed all required modules;
2. completed all necessary course works;
3. met all financial and administrative obligations to the College; and
4. met any other requirements specific to the course.

The examination rules for the students spell out the conduct for candidates taking examinations. All candidates must abide by these rules during examinations.

• Candidates are not allowed to leave the examination hall for the first 30 minutes and the last 15 minutes of the examination.
• Candidates who are late are not allowed to enter the examination hall 30 minutes after the start of examination (10 minutes for a one-hour exam paper) unless otherwise specified by the Programme Lead.
• The identity of all candidates will be checked during the examination.
• All candidates must place their Student Card at the top right-hand corner of the desk prior to the commencement of each examination.
• If Student Cards are not available, students may use any other photo identification card such as driving licence, NRIC or passport. For such cases, the invigilator will confirm the student identity with Student Admin.
• Candidates may read the examination paper or commence writing only after the invigilator has given permission to do so.
• Candidates are also required to check that they are given the correct question paper and the correct number of printed pages in the paper.
• No candidate may leave the examination hall without the permission of the invigilator, who will arrange for an escort.
• Toilet breaks are to be limited to 10 minutes each time.
• Toilet breaks are not allowed for a one-hour exam paper.
• Any candidate who leaves the examination hall without the permission from the invigilator will not be allowed to return to the examination hall.
• Candidates are not allowed to wear caps or hats during the examination.
• They are also not allowed to bring to the examination room notes, drawings, pictures, tracings, books, dictionaries (both in book or electronic form), etc., other than those specially permitted by the detailed regulations for the module.
• Candidates can only carry their identification card, pens, pencils and erasers into the examination room. Pencil / stationery cases are not allowed.
• Candidates are to switch off or put in silent mode all their telecommunication devices (mobile phones, tablets, smart watches, etc) and place them in their bags.
• All bags are to be placed at the front or back of the examination hall.
• During a practical examination, candidates may bring along books or papers that are authorized by the examiners into the examination centre.
• Unless otherwise stated, a candidate may use an approved non-programmable electronic calculator, a slide rule and drawing instruments provided they contain only the manufacturers’ mark and nothing else.
• Candidates are not allowed to pass anything to other candidates during the examination.
• A candidate must not, for any reason, speak to or have communication with another candidate.
• If any candidate wishes to ask a question, he must ask the invigilator directly.
• No questions on the meaning or interpretation of an examination question may be asked or will be answered.
• Any candidate who wishes to communicate with an invigilator must raise his / her hand and remain seated until attended to.
• Candidates’ answer scripts will be collected at the end of the examination.
• Candidates must remain seated until the invigilator has collected back all examination papers, examination scripts, drawing papers and other examination materials from the candidates at the end of the examinations, including all used and/or unused examination booklets/answer sheets.
• Candidates must not eat, drink or talk during the examination.
• Snacks and sweets are not allowed.
• However, candidates may request for permission from the invigilator to drink water from their own water bottles.
• If a candidate is found breaking any of these rules during the examination, a record will be made against his attendance for punitive measures.
• Any action by a candidate contrary to the principles of these rules whether discovered during the examination or afterwards will disqualify the candidate.
• Disciplinary action will be taken against any candidate found in breach of any of the examination rules, caught cheating or attempting to cheat.
• Supplementary Examination
• If the student fails an examination (Grade Points of less than 1.0), the student will be allowed to sit for the supplementary examination once only.
• The best possible Grade Point for a Supplementary Exam is 1.0.
• If the student fails the supplementary examination, the student is considered to have failed the module.
• Deferred Examination
• Deferred Examination is conducted for students who missed the main examination due to an illness or other valid reasons.
• Medical certificates (MCs) must include the following information to be accepted as valid for non-attendance of an examination:
  • Nature of the illness
  • Student is unfit to sit for an examination
• The Programme Lead will decide on the validity of the MC or validity of the reason for absence from the examination.
• If the MC or reason for absence from the examination is decided as invalid, the student is considered to have failed the examination and will be allowed to sit for the supplementary examination.
• The deferred examination will be held within 3 working days from the date of the main examination
• The deferred examination is marked and graded similarly as that of the main examination paper.
• If the student fails the deferred examination, the student is not allowed to sit for a supplementary examination and is considered to have failed the module
• The student is only allowed to sit for the deferred examination once; if the student missed it again due to an illness or other valid reasons, the student is given zero marks and is considered to have failed the module

Code of Conduct

All students shall accept individual and collective responsibility for maintaining a healthy learning environment while observing proper conduct at all times within the Parkway College premises. The following Student Code of Conduct is required to be observed by every student while studying at Parkway College:

• Students must comply with the policies and procedures of the college, and instructions from the teachers and staff.
• Students must comply with the regulations of government agencies such as the Ministry of Manpower (MOM) and Immigration and Checkpoints Authority of Singapore (ICA). Students must not work while holding a valid student pass issued by ICA.
• Students are expected to demonstrate high academic integrity, and be honest and avoid plagiarism in their academic work.
• Students must not be rude or behave aggressively towards teachers and staff.
• Students must not instigate other students to cause disruption to the smooth running of the college.
• Students must have handphones in the silent mode inside the classrooms.
• Students must adhere to the lesson schedules and be punctual for their classes.
• Students must not be absent from classes without valid reasons.
• Students must not litter, vandalize or damage the school property or equipment.
• Students must not download illegal software or visit undesirable websites.
• Smoking is prohibited in the college premises.
• Consumption of food and drinks are allowed only in the refreshments area. Inside the classrooms only drinking water is permitted.
• Students must not post or instigate derogatory / racially biased remarks about the college, the government and citizens on any social /print media.
• Students must be well groomed and neatly attired for classes. Tattoos must not be visible. Examples of unacceptable attire are:
  1. Torn, ripped or frayed clothing
  2. Revealing attire ( e.g. bare backs, off shoulders, halter crops, crop tops, or spaghetti strap shirts)
  3. Slippers and sandals without heel straps
  4. Caps / Hats
  5. Full face helmets, masks or veils
  6. Mini shorts / skirts
  7. Visible body piercing with the exception of ears.

Disciplinary Actions

Disciplinary actions will be taken for students who commit misconduct which may involve the breaching of rules and regulations of Parkway College or government agencies such as Ministry of Manpower (MOM) and Immigration and Checkpoints Authority of Singapore (ICA).

Parkway College will conduct the review and investigation into the misconduct in an impartial, non-judgemental and confidential manner. Disciplinary actions include verbal warning, written warning, suspension or dismissal.

The misconduct can be classified as follows:

1. Minor and less serious cases of misconduct
2. Serious case of misconduct

Minor and less serious cases of misconduct

Minor and less serious cases of misconduct are misconduct which may disturb, create a nuisance to others, disrupt or improperly interfere with academic, administrative or other activities of the college to a minor or limited extent.

1. Student does not comply with the policies and procedures of the college.
2. Student does not comply with instructions from the teachers and staff.
3. Student commits plagiarism in classwork.
4. Student is rude, quarrels or exhibits aggressive behaviour towards teachers and staff.
5. Student instigates other students to cause disruption to the smooth running of the class.
6. Student does not adhere to the lesson schedule for classes.
7. Student is not punctual for classes.
8. Student is absent from classes without valid reaons.
9. Student uses handphone during lectures.
10. Student litters in the college premises.
11. Student vandalizes or damages the school property or equipment.
12. Student downloads illegal software or visit undesirable websites during classes.
13. Student smokes in college premises.
14. Student eats and drinks (other than drinking water) in the classrooms.
15. Student does not adhere to the dress code of the college.
16. Student does not comply with the rules and regulations of government agencies such as Ministry of Manpower (MOM) and Immigration and Checkpoints Authority of Singapore (ICA).
17. Student works while holding a valid student pass issued by ICA.
18. Students posts or instigates derogatory / racially biased remarks about the college, the government and citizens on any social /print media.
19. Any other misconduct to be identified from time to time.

Serious cases of misconduct

Serious cases of misconduct are misconduct of significant gravity which may materially or seriously affect and damage the interests and/or proper functioning of the college, including but not limited to:

• any serious breach of academic integrity in connection with the conferment of any degree, diploma, certificate or other academic assessment;
• any serious breach of rules and regulations of the college / government agencies, litigation or for causing public disquiet
• any offence that involves or results in criminal activity; and
• any act or behaviour that is or may be materially or seriously detrimental to the reputation, dignity, interest or welfare of the college.

1. Student repeatedly does not comply with the policies and procedures of the college.
2. Student repeatedly does not comply with instructions from the teachers and staff.
3. Student repeatedly misbehaves and is rude or aggressive to teachers and staff.
4. Student repeatedly instigates other students to cause disruption to the smooth running of the class.
5. Student cheats in an examination.
6. Student commits plagiarism in their classwork.
7. Student solicits and transfers fellow students to other schools.
8. Student is repeatedly absent from class without valid reasons.
9. Student repeatedly does not adhere to the lesson schedule for classes.
10. Student is absent for seven or more consecutive days from classes without valid reasons.
11. Student repeatedly does not comply with the rules and regulations of government agencies such as Ministry of Manpower (MOM) and Immigration and Checkpoints Authority of Singapore (ICA).
12. Student continues to work while holding a valid student pass issued by ICA despite being told not to do so.
13. Students repeatedly posts or instigates derogatory / racially biased remarks about the college, the government and citizens on any social /print media.
14. Student commits offence against the law of Singapore bringing the college into disrepute.
15. Student repeatedly fails to pay the college fees in a timely manner despite many reminders.
16. Any other misconduct to be identified from time to time.

Note:
A student is deemed to have “repeatedly” offended if the student has already commited four prior offences and the current offence is the fifth offence.

Dismissal or Suspension of a Student

This covers situations that may warrant the dismissal or suspension of students. The following violations may warrant dismissal or suspension:

• Student repeatedly does not comply with the policies and procedures of the college.
• Student repeatedly does not comply with instructions from the teachers and staff.
• Student repeatedly misbehaves and is rude or aggressive to teachers and staff.
• Student repeatedly instigates other students to cause disruption to the smooth running of the class.
• Student cheats in an examination.
• Student commits plagarism in their classwork.
• Student solicits and transfers fellow students to other schools.
• Student is repeatedly absent from class without valid reasons.
• Student repeatedly does not adhere to the lesson schedule for classes.
• Student is absent for seven or more consecutive days from classes without valid reasons.
• Student repeatedly does not comply with the rules and regulations of government agencies such as Ministry of Manpower (MOM) and Immigration and Checkpoints Authority of Singapore (ICA).
• Student continues to work while holding a valid student pass issued by ICA despite being told not to do so.
• Student repeatedly posts or instigates derogatory / racially biased remarks about the college, the government and citizens on any social /print media.
• Student commits offence against the law of Singapore bringing the college into disrepute.
• Student repeatedly fails to pay the college fees in a timely manner despite many reminders.
• Any other misconduct to be indentified from time to time

The refund of fees (course fees and other students’ fees) is not applicable for dismissal or suspension case.

Appeal Process against Dismissal or Suspension

Please refer to 10.11 Appeals Procedure.

Academic integrity is producing your own work and not passing off the work of other people as your own. Plagiarism is when you use another person’s work without acknowledgement and misrepresent it as your own work.

Breaches of academic integrity include:

1. Plagiarism is when you use another person’s work without acknowledgement and misrepresent it as your own work.
2. Collusion is when two or more students collaborate on an individual assignment. Examples of collusion include letting someone copy your answers on a test or allowing someone to write or edit your assignment.
3. Cheating is copying answers on a test or paying others to write an assignment. Examples include using essay mills and ghost writers.
4. Fraud is misrepresentation, such as asking someone else to sit your exam or falsifying data.

Examples of plagiarism include:

1. Paraphrasing another person’s work with very minor changes keeping the meaning, and/or progression of ideas of the original.
2. Direct duplication of the thoughts or work of another, including by copying material, ideas or concepts from a book, article, report or other written document (whether published or unpublished), composition, artwork, design, drawing, circuitry, computer programme or software, web site, Internet, other electronic resource, or another person’s assignment or any course materials such as lecture notes, tutorials and any other training materials that are developed and copyrighted by Parkway College, without appropriate acknowledgement.
3. Piecing together sections of the work of others into a new whole.
4. Presenting an assessment item as independent work when it has been produced in whole or part in collusion with other people, for example, another student or a tutor.
5. Claiming credit for a proportion a work contributed to a group assessment item that is greater than that actually contributed.
6. Submitting an assessment item that has already been submitted for academic credit elsewhere.
7. Knowingly permitting your work to be copied by another student.
8. Purchasing or obtaining essays, tutorial, test or exam answers and presenting them as your own work.

Students are expected to demonstrate high academic integrity and be honest in their academic work. They are expected to avoid plagiarism through acknowledgement of the work of others using a referencing method and to check their work for plagiarism using text-matching software before submission.

Disciplinary actions will be taken against students who breach academic integrity including plagiarism.

The decision of the Academic Board / Examination Board will be deemed as final.

The student /applicant can submit an appeal to the college for the following issues:

1. rejection of applicant for a course
2. examination results and marking of scripts
3. disciplinary actions taken by the college
4. dismissal or suspension of the student
5. retention, graduations and other awards
6. other actions or decisions made by the college pertaining to the student

The student/applicant to submit the Appeal Form to Student Admin within 7 working days from the date of being informed by the college of the issues indicated above. In the Appeal Form, the following information is submitted for consideration:

1. Name, student identification number and contact information
2. Nature of the appeal
3. Reasons for appeal

Supporting documents to support the appeal are submitted together with the Appeal Form.

The Academic Board will hear appeals on issues pertaining to acceptance for a course, student disciplinary matters, and suspension or termination of the student. The Examination Board will hear appeals on examination results, marking of scripts and any other examination related issues.

The Academic Board / Examination Board will consider the appeal and make a decision within 7 days of receipt of the appeal. During the appeal, the Board will review the documents submitted, and may consider interviewing the person who submitted the appeal and college staff involved in the issue.

The Academic Board / Examination Board decision will be either to accept or reject the appeal. The student will be informed of the results of the appeal within 7 days of the decision being made by the Board.

We treat any student feedback as important feedback to us. Feedback includes compliments and suggestions for changes or improvements which can be on course management and delivery, performance and behavior of lecturer, student assessment, personal data protection issue or any other relevant college or course matter.

Our students can submit feedback by submitting the Feedback Form available from the college reception, providing verbal feedback, letters or emails to Student Admin, Programme Lead or lecturer or submitting feedback through the college website. Relevant personnel receiving feedback to acknowledge within 3 working days.

Quality Office will conduct the necessary investigation to establish the circumstances and facts of the case. They will seek inputs from the Programme Leads or other departments, as applicable. Feedback on PDPA-related issue will be referred to the college designated DPO for investigation. The recommended resolution is submitted to Head of Quality Office for review and approval.

Quality Office will then offer the recommended solution to the student/complainant. If the student/complainant accepts the solution, no further action will be needed except to record and file the completed feedback.

If the student/complainant declines the solution offered by Quality Office, the feedback will be referred to the CEO who will review the case and offer an alternative resolution.

In the event that Parkway College and the student/complainant cannot come to an agreement or the student/complainant does not accept the final decision of the management, they will be referred to CPE Mediation-Arbitration Scheme. Under this scheme, mediation is first conducted by Singapore Mediation Centre (SMC) and, if that is not successful, arbitration is conducted by Singapore Institute of Arbitrators (SIArb). (Refer to SSG website on Dispute Resolution)

All feedback must be resolved within 14 working days. In the event that the deadline is not adhered to, the person giving the feedback must be notified and the reasons with regards to the delay must be made known.