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Professional Courses
Professional Courses
Select our courses that are of a robust quality within the Continuous Education and Training (CET) framework.
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Service Excellence
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Clinical Excellence
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Service Excellence
Art of Service Recovery
Suitable for all customer-facing staff to understand effective ways to respond to service challenges
Managing Difficult Customer's Situation
Suitable for all customer-facing staff to handle difficult customer’s situation professionally & confidently.
WSQ Respond to Service Challenges
This course equips participants to adopt service recovery procedures in accordance to organisational guidelines when responding to service challenges.
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